SMS Analytics Report
This report needs both — Reports Advanced on your plan and an active SMS add-on. Without the add-on the card does not appear in the Reports hub.
Amount Spent is hidden during Early Release
The Spent figure is a points total, and points cannot be topped up while we finish setting up our payment provider — so that one tile is hidden. Volume and delivery figures are unaffected, and Spent returns when payments go live.
Open the report
- Drawer → Reports → Notifications → SMS Analytics.
- Choose a period. Periods use your store's timezone and weeks start Monday.
What you see
Four KPIs — Messages Sent, Delivery Rate, Amount Spent, and Failure Rate — plus a daily volume chart, a Delivery Breakdown (delivered, dispatched, failed, suppressed), and Top Failure Reasons.
Spend is measured in wallet points, where one point is one message segment. A long message costs more than one segment, so spend can outrun the message count.
Pooled wallets still report per store
If your organization funds SMS from a shared wallet, this report shows only
this store's slice of the spend. The org-level totals live on the
organization's SMS hub.
Suppressed messages were never sent — the recipient opted out or is on the suppression list.