1. Introduction

Welcome to Fuze Store, operated by Fuze-Store IT Solutions (“Company,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your access to and use of the Fuze Store point-of-sale (POS) and store management platform, including its web, mobile, and related services (collectively, the “Service”).

By creating an account or using our Service, you agree to these Terms. If you do not agree, please do not use the Service.

2. Account Terms

• You must be at least 18 years old or the age of legal majority in your jurisdiction to use the Service.
• You are responsible for maintaining the confidentiality of your account credentials and all activity under your account.
• Each store account may create and manage staff accounts with assigned permissions. The store owner retains ownership and control over all related staff accounts.
• You agree to provide accurate, current, and complete information during registration and keep it up to date.
• We reserve the right to suspend or terminate any account that violates these Terms or applicable laws.

3. Subscription and Billing

• Fuze Store operates on a subscription basis with automatic renewal for paid plans.
• Pricing is a flat fee per store. Fuze Store does not take any percentage or commission of your sales.
• Subscription fees are billed monthly or annually via our payment processor Xendit. Annual plans are prepaid for a 12-month term.
• A 30-day free trial is provided for eligible users. At the end of the trial, your account automatically moves to the free Basic plan — you are not charged when the trial ends unless you choose a paid plan.
• All paid subscription payments are non-refundable, including partial months or unused periods.
• Paid subscriptions automatically renew unless canceled before the next billing cycle.
• You may upgrade, downgrade, or cancel your plan at any time through your account settings. Upgrades take effect immediately, with the difference prorated for the remaining days of the cycle; downgrades take effect at the next billing cycle.
• Your business data is never deleted when you downgrade or cancel a paid plan — paid features are simply paused and restored if you upgrade again.
• Taxes, transaction fees, and currency conversion may apply based on your region.

4. Use of the Service

You agree not to:

• Copy, modify, reverse engineer, or distribute any part of the Service.
• Use the Service for any unlawful, fraudulent, or abusive activity.
• Interfere with the operation or security of the Service.
• Resell, sublicense, or provide unauthorized access to others.

Fuze Store is intended for legitimate business operations. You are solely responsible for complying with local laws and tax regulations applicable to your business.

5. Data Ownership and Content

• Store owners retain full ownership of the data created or uploaded through the Service (including orders, products, and customer information).
• By using the Service, you grant Fuze Store a limited license to host, process, and back up data as needed to operate and improve the platform.
• We do not claim ownership of your business data.
• You are responsible for ensuring that all submitted content complies with applicable laws.

6. Service Availability

We aim to maintain continuous uptime but cannot guarantee uninterrupted service. Maintenance, updates, or unforeseen issues may cause temporary downtime.
Fuze Store is not liable for any loss of data, revenue, or business interruption resulting from downtime.

7. Termination

You may terminate your account at any time — directly in the app (Account → Details → Delete Account), from the web dashboard, or by emailing support@fuze-store.com. Upon termination:

• Access to the Service will cease.
• Your account enters a 30-day grace period during which you may restore it by logging back in; data also remains available for export during this window (see the Data Deletion page).
• After the grace period, your data is permanently deleted, except for records we must retain by law (e.g., financial records) as described in our Privacy Policy.

We may terminate or suspend access for violations of these Terms or suspected misuse.

8. Beta Program

Portions of the Service may be offered as a beta or early-access release. Beta features are provided for evaluation, may change or be discontinued without notice, and may contain defects. We may impose limits on beta usage. Your data is handled under the same Privacy Policy and security measures regardless of beta status. To the extent permitted by law, beta features are provided “as is” without warranties of any kind.

9. Limitation of Liability

To the maximum extent permitted by law:

• Fuze Store and its affiliates shall not be liable for indirect, incidental, or consequential damages, loss of profits, or loss of data arising from your use of the Service.
• The Service is provided “as is” and “as available.”
• Our total liability in any claim shall not exceed the total subscription fees paid in the last three months.

10. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to conflict-of-law principles.
The parties shall first attempt to resolve any dispute amicably. Any dispute not resolved amicably shall be submitted to the exclusive jurisdiction of the competent courts of Quezon City, Philippines, unless the parties agree in writing to arbitration in the Philippines under the rules of the Philippine Dispute Resolution Center, Inc. (PDRCI). Nothing in this section deprives you of mandatory consumer protections available under the laws of your place of residence.

11. Modifications

We may update or modify these Terms at any time. Updates take effect upon posting. Users will be notified via email or in-app notice when changes are significant.

12. Contact Us

For questions about these Terms, please contact: Fuze-Store IT Solutions
Email: support@fuze-store.com
Talk to Us: Use the chat feature on our website
Address: 1076 A. Bonifacio, Balingasa, Quezon City, 1115, Philippines

Last Updated: July 17, 2026
Effective Date: October 22, 2025