Question 1

Can I upgrade or downgrade my plan anytime?

Accepted Answer

Yes. Upgrades take effect immediately, and downgrades are scheduled for the next billing cycle.

Question 2

Do I need a credit card during Early Release?

Accepted Answer

No. Fuze Store is completely free during Early Release — no credit card, no charges.

Question 3

What's included during Early Release?

Accepted Answer

Full access to every feature for free while Early Release is live, limited to one store. Pricing will be announced at launch.

Question 4

What happens when Early Release ends?

Accepted Answer

We'll announce pricing before Early Release ends. Your account and data stay intact, and the Basic plan stays free.

Question 5

How does the pricing work?

Accepted Answer

Simple, flat pricing: one fixed monthly fee per store, plus any optional add-ons you switch on. We take 0% of your sales — your cost is the same whether you sell a little or a lot. Start free and upgrade only when you need more.

Question 6

What does Premium add besides unlimited limits?

Accepted Answer

No limits on products, customers, staff with a Fuze login, areas or history, so every sale stays on record past the BIR's 5-year rule. Your logo sits in the center of every QR code you share or print (table codes, order codes, store links and the codes in customer emails), your storefront, emails and customer display lead with your logo, and the "Powered by Fuze Store" line disappears from everything your customers see. Other plans show the Fuze Store mark instead. Premium also comes with priority support and a named contact. Add-ons are bought separately on every plan. Your free trial includes store branding, so you can see it before you choose.

Question 7

Who counts toward the staff limit?

Accepted Answer

Only staff with their own Fuze login, the owner included. Staff who only sign in at the register with a PIN or badge never count, on any plan.

Question 8

Why do I receive separate invoices per store?

Accepted Answer

Each store operates independently within your account. To make accounting and tracking easier, we issue a separate invoice per store for transparency in billing and performance.

Question 9

Do you take a percentage of my sales?

Accepted Answer

No. Fuze Store never takes a cut of your sales. You pay one flat monthly fee per store, plus any optional add-ons you switch on. Your revenue is yours — keep 100% of it.

Question 10

Can I transfer ownership of my subscription to another user?

Accepted Answer

Yes. The Store Owner can transfer ownership from the store settings at any time.

Question 11

Does the POS work offline?

Accepted Answer

No. An internet connection is required to use the POS system.

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Operations
Dashboard
Point of Sales
Area Management
Table/Room Management
Sale Transactions
Order Histories
Scheduling
Basic Events
Advanced Events
Catalog
Catalog Management
Serving Schedules
Import Data
Export Data
Sales & Finance
Refunds
Taxes
Basic Discounts
Basic Reports
Advanced Reports
Profit & Retention Reports
Team & Customers
Staffs
Customers
Platform
Real-time Sync
Email Notifications
Printer Integration
Branding
Store branding
Support
Priority support and a named contact