1. Introduction

This Privacy Policy explains how Fuze-Store IT Solutions (“Fuze Store,” “we,” “our,” or “us”) collects, uses, and protects personal information in connection with the Fuze Store POS and store management platform.
We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and Philippine Data Privacy Act (PDPA).

2. Information We Collect

a. Account Information

• Name, business name, email address, phone number, and password.
• Store address, business identification, and subscription details.

b. Transaction and Usage Data

• Orders, products, customers, and staff activity logs.
• Payment-related data (handled securely by Adyen; we do not store full payment details).
• Technical data such as IP address, browser type, operating system, and device identifiers.

c. Cookies and Analytics

• Cookies are used on our landing and marketing pages only to improve website experience and measure performance via Vercel Analytics.
• POS app do not use tracking cookies.

3. How We Use Information

We process collected data to:

• Provide, operate, and improve the Service.
• Manage subscriptions, billing, and account authentication.
• Send service updates, invoices, and important notifications.
• Offer customer support.
• Send marketing communications (you may opt out anytime).
• Analyze anonymized usage to improve performance and user experience.

4. Data Sharing

We do not sell or rent personal data.
We may share limited data with:

• Payment Processor: Adyen (for payment authorization and billing).
• Email Services: Zoho Mail (for communication and verification).
• Hosting Providers: AWS, Vercel, and GoDaddy.
• Analytics Services: Vercel Analytics (aggregated, non-identifiable data).
• Other trusted vendors assisting in secure operations under data processing agreements.

5. Data Retention

• Account and store data are retained as long as the account remains active.
• Upon termination, data is retained for up to 30 days for backup or export purposes, then deleted or anonymized.
• Certain financial records may be retained longer if required by law.

6. Data Security

We implement industry-standard security measures, including:

• Encrypted communication (HTTPS, SSL/TLS).
• Token-based authentication using JWT.
• Access controls and regular system audits.
  Despite these measures, no system is completely secure; users share data at their own risk.

7. International Data Transfers

Your data may be processed in Singapore or other regions where our servers and service providers operate.
We ensure appropriate safeguards consistent with international standards.

8. Your Rights

Depending on your jurisdiction, you have the right to:

• Access, correct, or delete your personal data.
• Withdraw consent or object to processing.
• Request data export (portability).
• Lodge a complaint with your local data protection authority.

You can make these requests by contacting support@fuze-store.com.

9. Children’s Privacy

Fuze Store does not knowingly collect data from individuals under 18 years old. If we become aware of such collection, we will delete it promptly.

10. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be posted at www.fuze-store.com/privacy-policy.
Significant changes will be communicated via email or in-app notification.

11. Contact Us

Fuze-Store IT Solutions
Email: support@fuze-store.com
Talk to Us: Use the chat feature on our website
Address: 1076 A. Bonifacio, Balingasa, Quezon City, 1115, Philippines

Last Updated: October 22, 2025
Effective Date: October 22, 2025