Question 1

What is Fuze Store?

Accepted Answer

Fuze Store is an all-in-one cloud-based POS (Point of Sale) system designed for retail, restaurant, and service-based businesses. It helps you manage sales, reservations, staff, inventory, and customers from a single platform.

Question 2

How do I get started?

Accepted Answer

Simply register for a free account. No credit card is required. You'll get 30 days of full access to explore all features before choosing a plan.

Question 3

Do I need technical knowledge to use Fuze Store?

Accepted Answer

Not at all. Fuze Store is designed to be intuitive and easy to use. Most store owners are up and running within minutes, with no tech team required.

Question 4

What if I'm not techy?

Accepted Answer

You don't need to be tech-savvy. If you can use a phone, you can use Fuze Store — most owners ring up their first sale within minutes. And because we're building alongside our first stores, you can message the team directly when you get stuck.

Question 5

What happens to my data if I stop paying?

Accepted Answer

Your data is never deleted. If you stop paying, your account drops to the free Basic plan and you keep all your sales, products, and customer records. Paid features simply pause and switch back on the moment you upgrade again.

Question 6

Do I need to be BIR-registered to use Fuze Store?

Accepted Answer

No — you can start using Fuze Store whether or not you're BIR-registered. The app is BIR-ready: it formats receipts to the standard Philippine layout so you're prepared for compliance. Your BIR registration and any Permit to Use are handled by you with the BIR.

Question 7

Can I still use my cash drawer and existing printer?

Accepted Answer

Yes. Fuze Store connects to Bluetooth thermal printers directly, or to USB and LAN printers through the free Fuze Store Hub. If your receipt printer has a cash-drawer port, the drawer pops open automatically when you complete a sale.

Question 8

How does the pricing work?

Accepted Answer

Simple, flat pricing: one fixed monthly fee per store, plus any optional add-ons you switch on. We take 0% of your sales — your cost is the same whether you sell a little or a lot. Start free and upgrade only when you need more.

Question 9

Can I upgrade or downgrade my plan anytime?

Accepted Answer

Yes. Upgrades take effect immediately. Downgrades are scheduled for your next billing cycle.

Question 10

What happens after my free trial ends?

Accepted Answer

Your account automatically switches to the Basic (Free) plan. You keep all your data, but advanced features are disabled until you upgrade.

Question 11

Why do I receive separate invoices per store?

Accepted Answer

Each store is billed independently for transparency. This makes it easy to track costs per location.

Question 12

Does the POS work offline?

Accepted Answer

No. Fuze Store requires an internet connection to operate. This ensures all data is synced in real time across your devices.

Question 13

What devices does Fuze Store support?

Accepted Answer

Fuze Store works on iOS, Android, and web browsers — so you can manage your store from any device, anywhere.

Question 14

Can I manage multiple stores from one account?

Accepted Answer

Yes. Fuze Store supports multi-store management. You can manage all your locations from a single account with centralized reporting.

Question 15

Can I import my existing data into Fuze Store?

Accepted Answer

Yes. We support bulk data import for products, customers, and more. Our migration feature makes switching from your existing system easy.

Frequently Asked Questions

Getting Started

New to POS?

Pricing & Billing

Features & Platform

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