Voids Report
Paid plan required. Reports (Advanced) is available on the Lite plan and up. It is not included on the free Basic plan. View plans
Open the report
- Drawer → Reports → Operations → Voids.
- Choose a period. Periods use your store's timezone and weeks start Monday.
- Review the headline numbers, then the two breakdowns.
What you see
Three KPIs:
- Voided Items — how many order lines were voided in the window.
- Voided Amount — the value of those lines.
- Void Rate — voided lines measured against completed and closed orders in the same window.
Below them, Voids by Staff and Voids by Reason rank contributors by amount, each with a share bar and a line count.
Voids are dated by when the void happened, not when the order was created. Voided lines stay on the order for audit — they never count toward sales, tax, or stock.
Read the pattern, not the single void
One void on a busy night is normal. The same cashier topping “Operator error”
week after week is a training gap; a spike in “Item unavailable” is usually a
stock problem, not a people problem.