Online Booking Requests
With online booking on, your public store page gets a Book button. Customers pick an appointment or a reservation, choose a real open time slot, fill in their contact details, and send a booking request. Nothing is confirmed automatically. The request appears in your app as Requested, and you confirm or decline it. The customer follows the outcome live on a status page in their browser.
Before you start
- A plan with bookings and your store shown online.
- At least one active bookable service for appointments.
- The Preferences · Modify permission to turn it on, and Bookings · Modify to confirm or decline.
Steps
Open store preferences
In the Fuze Store app, go to Configurations → Preferences and open the Storefront tab.
Turn on Accept booking requests online
Switch on Accept booking requests online. The extra booking settings appear below it. The switch is not offered on a plan without bookings.
The Accept booking requests online switch turned on — screenshot coming soon
Choose what customers can book
Booking types offered: leave empty for automatic, which offers appointments once you have an active bookable service. Select Reservation to offer table reservations. Let customers pick a staff member adds a "who would you like?" step with your specialists' first names. Turn it off to always assign staff yourself. Reservation slot duration (15 to 480 minutes) and Reservations per time slot (1 to 100) set how long a reserved table blocks the calendar and how many reservations can overlap. Each has a line showing what your number means.
The booking options under the switch — screenshot coming soon
Save
Tap Save. The Book button appears on your public store page right away.
The public store page with a Book button — screenshot coming soon
Confirm or decline a request
New requests appear first on your Events board with a Requested badge and a Storefront tag, at the requested slot. The slot is held while the request is pending, so nobody can double-book it. Open it and tap Confirm, or decline. Declining asks for a reason: tap a preset such as "Fully booked" or "Staff unavailable" and the customer sees it on their booking page. You can add an internal note that is never shown to the customer. Other shows the customer a general message. Both are optional. Declining frees the slot at once.
What the customer sees
- Book on your store page, then Appointment or Reservation.
- For an appointment, pick a service.
- Pick a date and an open time slot. Only free slots show, and today is selected when the step opens.
- If the staff picker is on, choose a staff member from the people free then, or keep Any available staff.
- Enter a name and mobile number. Email is optional.
- They land on a live status page: "Request sent, waiting for the store to confirm."
What happens next
- The customer's status page flips to "Booking confirmed" or shows your reason. It checks every 15 seconds.
- Waiting requests show as a count on the Events menu entry and the Dashboard.
- Other devices are told only on plans with live sync.
Edge cases
- Needs the store shown online. Book shows only while Show my store online is on and booking is on.
- Requests that nobody answers are cancelled. Every 15 minutes, a request whose start time has passed, or that is 72 hours old, is cancelled and the slot is released. The reason is recorded as no response. A request you already confirmed is never cancelled this way.
- No texts or emails go out on their own for a request. Contact the customer with the number they gave. Declining or auto-cancelling can send the "booking canceled" text, only when SMS is on and that text is set to send automatically.
- No customer record is created until your staff choose to save one. The details stay on the booking.
- Two customers racing for the last slot: the second is asked to pick a different time. This holds for a service that takes several bookings at once too.
- Open times are every 15 minutes inside your opening hours, and 9:00 AM to 9:00 PM if you have no hours. No sooner than the service's lead time, up to 90 days ahead. Appointments follow the service length, how many may overlap, and the chosen staff member's schedule.
- A reservation also asks for the party size.
- Last name is required when you turned on Require a last name at checkout and booking.
- Appointments show only with an active bookable service, and Book appears only when there is something left to offer.
Works with
| Add-on or plan | What changes on this page |
|---|---|
| Basic plan | No bookings, so the switch is not offered. |
| Starter and up | Online booking is available on a plan with events. |
| SMS add-on | Enables the "booking canceled" text when staff decline or the request times out. |
| Operating hours | They shape the slots customers see. See Customer Visibility & Hours. |
| Staff schedules | The staff picker lists only people free at that time. See Managing a Staff Schedule. |