Contact & Links
Contact & Links records every way a customer can reach or follow you: phone numbers, email, your website, and social profiles. You control the order they appear in, whether customers see each one, and which phone number prints on receipts.
Before you start
- Open the drawer menu, then Configurations, then Contact & Links.
- Editing entries needs Store Settings · Modify. The two Show … publicly switches save as preferences, so they need Preferences · Modify.
- The list is split in two. Contact holds mobile, landline, WhatsApp, Messenger, Instagram message, Viber, Telegram, and email. Links holds your website, Facebook Page, Instagram, TikTok, X, YouTube, and a Google or Facebook review page.
Steps
Open Contact & Links
Drawer menu, then Configurations, then Contact & Links.
Tap Add in the section you want
Each section has its own Add button. Pick the type from the list that appears.
Enter the value
Type the phone number, email address, website, or profile link. For social profiles and chat apps you can paste the full URL (https://facebook.com/yourstore) or just your handle (yourstore). The value is checked against its type.
For WhatsApp and Viber, write the number in international form with your country code, like +63 999 481 7197 rather than 09994817197. Those open a chat from anywhere in the world, so they need the code. Fuze adds it from your store's country if you leave it off, but typing it yourself guarantees the right one.
The Add entry form with a phone number filled in — screenshot coming soon
Add a label (optional)
Use a label of up to 100 characters when a type appears twice, such as "Front desk" and "Delivery hotline" on two mobile numbers.
The label field on the Add entry form — screenshot coming soon
Save
Tap Save. This entry saves on its own, and nothing else on the screen changes.
What happens next
- Your public store page refreshes and shows visible entries, in your order. A phone number dials and an email opens mail when tapped.
- Your main phone number prints at the top of receipts.
- The store directory and live order-status pages do not show contacts. They stay limited to store name, hours, and order details.
Edit, delete, reorder, and the main number
- Edit, Make primary, Delete: tap the ⋮ menu on a row. Edit reopens the form pre-filled and changes only that entry. Make primary is for phone numbers only. Delete asks you to confirm.
- Set your main number: choose Make primary on a phone entry. Only one can be main, and the choice replaces the old one at once. If you never choose, the first phone number you add becomes the main one.
- Reorder: drag the handle on the left. You can only reorder inside a section, so Contact entries stay in Contact and Links stay in Links.
- Choose what customers see: each entry has a switch. Above each section a master switch, Show contact details publicly or Show website & social publicly, turns the whole section on or off. Both are on by default. An entry shows only when its own switch and its section's switch are both on.
Main and visible are different settings
Turning an entry off still leaves it as your main number, and it keeps printing on receipts. Hiding a number from customers and keeping it off receipts are two separate decisions.
Your socials are visible by default
Because the master switches start on, any social links you add are visible on your public store page. To keep one private, turn off its switch or the whole Show website & social publicly switch.
Your street address has its own switch and works the other way round: it is off by default. See Customer Visibility and Operating Hours.
Edge cases
- Up to 20 entries in total, contacts and links together.
- The first phone or email you add becomes the main contact on its own. Only a contact row can be the main one, never a link.
- Deleting the main contact makes the next contact row the main one.
- A hidden main phone still prints on receipts. With no main phone chosen, the first phone row prints.
- The master switches save only themselves. Other storefront settings, such as online ordering or hours changed on another device, are left as they are. A failed save shows an error and the switch stays where it was.
- The old Web screen held only three social links. They were carried over: Facebook and Instagram sit in Links, and Twitter appears as X.
Works with
| Add-on or plan | What changes |
|---|---|
| Any plan | Contact & Links is free on every plan. |
| Search readiness | The main phone number is what Get found on Google looks for. See Get Found on Google. |
| Store shown online | While Show my store online is off, none of this appears publicly. |