How to Transfer Store Ownership
You can transfer ownership of your store to another staff member. This is useful when selling your business, changing management, or assigning a new person to take full control.
This guide covers the email Transfer Ownership flow (owner → existing staff with an email). It is not the in-person Claim Store handover (QR / browser claim used in sales demos) — see Claim Store Overview.
Step-by-Step Guide
The screen walks you through four steps: Select Staff → Review → Send → Awaiting Response.
- Open the sidebar menu by tapping the hamburger icon (store app).
- Select Configurations.
- Scroll to Advanced and open Transfer Ownership. This option is only visible to the current owner.
- Find and select the staff member you want to transfer ownership to. They must have an email address on their staff/account record.
- Review the transfer details (current owner and new owner).
- Tap Send Store Transfer. The selected staff member receives an email with a link to accept or decline.
- Once they accept, they become the new owner with full control of the store. You become a regular staff member (unless the new owner removes you).
They can decline from the same email — nothing changes and you keep ownership. You can also cancel a pending transfer yourself any time before they respond.
Accept/decline happens from the inbox link, not from a dedicated screen inside the POS while they are mid-shift. The link expires if they wait too long (see Tips). Creating a store via the account site uses a signed handoff into the store app — that path does not send a transfer email.
Why Transfer Ownership?
- You are selling your business or passing it to a new manager.
- You need to change who is responsible for store management.
- You want the right person to have full control over settings, billing, and staff.
Tips
- Only transfer ownership to someone you trust. The new owner has full control over the store and its data.
- Double-check the new owner's details before confirming.
- You can still access the store as a staff member after the transfer, unless the new owner removes you.
- Billing follows the new owner. When the transfer completes, you are billed for your share of the current cycle up to the transfer date, and the new owner is responsible for the store's charges after that.
- The staff member must have their own Fuze Store account. If they have not accepted yet, the transfer link stays valid for 24 hours.