Creating a Store
Every location you operate is a store. Creating one runs a guided wizard in the Fuze Store app, including the web store app. The account website does not host the wizard. It signs you through and opens it for you.
Before you start
- A verified Fuze account. See Create an account.
- Your store name. Country, currency, and time zone are filled in from your device.
- A decision: a business type (Express), a blank manual setup (Custom), or copying a store you already run.
Steps
Open the wizard
From the account website, sign in, open Stores, and click Create Store. A short signed handoff opens the wizard at Create store and you land already signed in. On Android, if the app is installed, the handoff opens the app. Otherwise a brief Opening Fuze Store screen continues in the browser. Use Continue in browser if it does not move on.
In the app, open the main menu, scroll to Store Management, tap Stores, then tap + in the top bar.
The Stores screen with the plus button in the top bar — screenshot coming soon
Enter the store details
The wizard opens on Store details. Only the store name is required. Country, currency, and time zone sit under Region settings if you need to change them. Members of an organization also see an Organization picker. Where your country has tax registration tiers, a How is your business registered? question appears here too. See Store Setup Templates.
Choose a path
The Business type step asks for an industry first, then a business model inside it. You choose one of three paths. Nothing is chosen for you, and Next stays off until you pick.
| Path | How you choose it | What happens |
|---|---|---|
| Express | Pick an industry, then a business model, then tap Next | The wizard jumps to Review (progress shows x / 3). Template defaults are applied. Tap the pencil on any review card to edit that section. |
| Custom | Tap Set up manually, then Next | You walk every step (x / 6): details, business type, how your store works, configuration, toolkit, summary. |
| Copy | Tap Copy an existing store below Set up manually | You pick a store to copy and the wizard jumps to Review. See below. |
See Store Setup Templates for what each business type seeds.
Set how your store works (Custom path)
Three steps follow on the Custom path:
- How your store works: classifications, service modes, and toggles such as requiring a service mode on orders.
- Configuration: tax (when your plan allows), delivery fee, default order status (pay now or pay later), customer and staff requirements, and printing. Named charges, such as a service charge, are part of this seed where they apply.
- Toolkit: mark the add-ons you are interested in. This costs nothing and charges no card. It only shapes your Get set up checklist.
Nothing is saved yet. Your choices stay on the device until you tap Create Store.
The How your store works step with service mode switches — screenshot coming soon
Review and create
Review shows Store Info, Template, Subscription (whether this store starts on a free trial or on Basic), and How your store works, each with a pencil. Tap Create Store. The server makes the store with its settings, taxes, charges, roles, and a Cash payment method, all at once. If any part fails, nothing is saved.
The Review step with Store Info, Template, Subscription, and How your store works cards — screenshot coming soon
Read what was set up
The app opens a one-page overview of what was set up. It lists your store link, the details staff record at the register for your business type (a car wash gets plate number, vehicle type, and colour), the order tabs, register rules, taxes and discounts, charges, stock rules, and starter roles. Nothing on it is locked. The Plan line says whether the store is on its free trial, and until when, or on Basic. Tap Continue setup to open the Get set up checklist.
The Store created page listing the link and settings the business type brought — screenshot coming soon
What happens next
- The new store becomes your selected store.
- The four Essentials on the checklist drive the progress count. Optional items can be skipped.
- Continue with Getting Started or open the POS.
Copy an existing store
Opening another branch that works like a store you already run? Copy that store instead of setting it up again.
- On the Business type step, tap Copy an existing store.
- Pick the store to copy. Your own stores come first, then the organization branches you can copy, each with its number of items.
- The wizard fills in that store's setup and jumps to Review. The Template card reads Copy of and the store's name. The name, branch, country, currency, and time zone stay as you entered them. When the store you copy uses another currency or time zone, Review says so: prices are copied as they are, not converted.
The Create Store wizard on the Business type step, with a Copy an existing store card below Set up manually — screenshot coming soon
Who can copy a store
- Any store you own.
- Any branch of an organization you own.
- A branch your organization role reaches, when that role has All branch permissions turned on. See Organization Roles.
Staff of a store cannot copy it, whatever their role in that store. While an organization is paused, only the store's owner and the organization's owner can copy its branches. The new store is always yours: you own it and its plan.
Choose what to copy
On Review, the What to copy card lists each group with a switch and its counts. A group the source has nothing for reads Nothing to copy, and its switch stays off.
| Group | Starts | What comes along |
|---|---|---|
| Settings | On | Your store preferences: order tabs, register rules, the details asked at the register, and the rest. Your TIN and receipt footers come along. The default payment method, the default label templates, and the receipt number prefix do not. |
| Taxes, charges & discounts | On | Taxes, charges, discounts, and the Charge tax setting, exactly as the source has them, even in another country. Coupons are not copied, and a discount the new store already has is not doubled. If the source has no Senior Citizen or PWD discount, add them later in Discounts. Turn this group off to get the taxes and required discounts for the new store's country instead. |
| Staff roles | On | Your own roles and their permissions. The owner role is not copied. |
| Catalog | On | Taxes, categories, option groups, products, services, bookable services, prices, and product photos. |
| Payment methods | Off | Non-cash methods (e-wallet, QR, bank, and cards) with their account names, numbers, and QR images. Cash is always set up for you. |
| Suppliers | Off | Supplier names and contact details. |
| Loyalty program | Off | The program's rules and tiers. Members and their points are not copied. |
Turning Settings or Taxes, charges & discounts off puts back what Set up manually would give.
The Review step with a What to copy card listing each group with a switch and a count — screenshot coming soon
What is never copied
Staff and their accounts, customers, orders, payments and refunds, stock levels, gift cards, expenses, register sessions, the plan, billing and add-ons, paired devices (printers, kitchen displays, the Hub), floor plans, serving schedules, print and label templates, contact links, FAQs, and the store's link name.
A few things arrive slightly changed:
- A bundle arrives as a plain product without its items. Set up its items again in the new store.
- When the source has two items with the same name, the later one arrives numbered, for example Latte (2).
- When both stores are in the same organization, each copied product is linked to its original, ready for Catalog Sync.
Edge cases
- The item limit. The catalog is the one group that can stop a copy. When the source has more items than the new store's plan holds, Review shows both numbers and Create Store stays off until you turn Catalog off.
- Copied, turns on with your plan. A group the new store's plan or add-ons do not include is still copied. Review adds Turns on with … after its counts. It stays off until the store gets that plan or add-on, then works with nothing to set up again. For example, copied roles turn on with Roles & Permissions, suppliers with Advanced Inventory, the loyalty program with Loyalty, and copied taxes with Starter and up. Charges and discounts work on every plan.
- The catalog copy did not finish. The store is made first, with everything except the catalog. If the catalog fails, the store is kept. Store created shows the catalog as not copied, with Copy the catalog again, and the checklist shows Catalog copy didn't finish at the top of its essentials until it is done. Only the store's owner can copy again, and a copy still running after 15 minutes reads as failed.
- The connection dropped while creating. The app says it could not confirm the result and stays on Review. Tapping Create Store again is safe: if the store was made, the app opens it instead of making a second one.
- The source store was deleted or you lost access. The app goes back to Business type and says so.
- Your first store trials, later stores start on Basic. An account gets one free trial. There is no limit on how many stores an account owns.
- Creating a store inside an organization. Pick the organization on Store details and the new store becomes one of its branches. Only the organization's Owner, an Admin, or a role of your own allowed to change the organization can do this. The new store keeps its own plan, billed to you as its owner. See Adding Stores to an Organization.
- What templates never seed. No demo catalog, no payment methods beyond Cash, and no data for paid modules you cannot use yet.
Works with
| Add-on or plan | What changes |
|---|---|
| Free trial | Your first store starts a 30-day free trial, including Roles & Permissions, so starter roles are created. |
| Basic plan | Tax rows still appear on Review, greyed out, and are created when you upgrade. Starter roles are not created without Roles & Permissions. |
| Roles & Permissions add-on | A business type adds its usual three to six starter roles. One-person types, such as a sari-sari store or food cart, add none. |
| Organization add-on | The Organization picker and branch creation need an organization. See Organizations. |