Signing In
The same sign-in works in the app, the store web app and the website. Staff who only use a shared terminal sign in there with a PIN or badge instead.
Steps
1
Open the sign-in screen
Open the app or the website and go to the sign-in screen.
The Fuze Store sign-in screen — screenshot coming soon
2
Enter your email and password
Type your email and password. Capital letters and spaces around the email are ignored. Or tap Google, Facebook or Apple and sign in there; each button shows only where it is set up, and Apple shows on iPhone and on the web, not on Android.
Entering email and password, with Google, Facebook and Apple buttons — screenshot coming soon
3
Enter your code if asked
When two-step sign-in is on, type the 6-digit code from your authenticator app, or a backup code.
The two-step code screen — screenshot coming soon
What happens next
- The app keeps you signed in on this device and takes you where you were headed, such as a staff invitation, or else to your store list.
- The app renews its sign-in by itself for up to 14 days. After that, or once the sign-in has been ended, it shows the sign-in screen again.
- The website does not renew: when its sign-in runs out you see Session expired and sign in again.
- Sign out at the bottom of Account ends this device only; other devices stay signed in.
Edge cases
- Wrong email or wrong password get the same answer, so nobody learns which emails have accounts. Five tries a minute for one email from one network, then a wait.
- Two-step code: the step is good for 5 minutes and can be passed once; five wrong codes lock it for 5 minutes. A backup code works once and is then used up.
- Deleted in the last 30 days: signing in brings the account back as it was, once the two-step code checks out when it is on.
- Google, Facebook or Apple with a new email creates the account on the spot, with no password.
- Website to app: tapping a link that continues in the app signs you in there with a one-time code that works once for 60 seconds.
Works with
| Add-on or plan | What changes on this page |
|---|---|
| Any plan or add-on | Signing in is the same on every plan and add-on. |
Troubleshooting
| Symptom | Cause | Fix |
|---|---|---|
| The sign-in is refused | Wrong email or password, or too many tries | Wait a minute, then try again, or use Forgot password. |
| The code is refused | The authenticator clock is off or the 5-minute step ended | Wait for a fresh code, or use a backup code. |