Downloading Fuze Store
Fuze Store comes in two pieces. Most stores only need the app. Bigger setups add the Hub.
Before you start
- Decide whether you have local hardware to connect: USB or network printers, a kitchen screen, or a customer screen. If not, you can skip the Hub.
Steps
Get the Fuze Store app
The app is your POS terminal. Staff use it to take orders on a phone or tablet.
- Android: install from Google Play.
- iOS: install from the App Store on your iPhone or iPad.
- Web: open
store.fuze-store.comin Chrome, Safari, Edge, or Firefox. Useful for back-office work on a laptop, or for kitchen and customer displays in a browser tab.
The web app does almost everything the native app does. Bluetooth printers are native-only.
The Fuze Store app listing in the App Store and Google Play — screenshot coming soon
Open the Downloads page for the Hub
The Fuze Store Hub is an optional desktop companion on a back-office computer. It bridges your phones and tablets to local hardware: thermal printers over USB, network, or serial; the kitchen display in offline-first mode; and a second screen for the customer. Open the Downloads page on this site.
Pick your installer
- macOS: a
.dmgfor Apple Silicon (M-series) Macs. Drag the app to your Applications folder. - Windows: an NSIS
.exe. Run as administrator and follow the prompts. - Linux: an
.AppImage(portable) or a.deb(Debian and Ubuntu).
macOS is available today. The page shows Coming soon on Windows and Linux until their installers are published. Each download links to the Hub installation guide so you can check system requirements first.
The installer list on the Downloads page with macOS available and Windows and Linux marked Coming soon — screenshot coming soon
Sign in and pick the store
Launch the Hub and walk the 5-slide intro. Sign in with the same account you use on the app. You must be the store owner, an organization owner or admin, or staff with the Hub Admin permission. Pick the store the Hub will serve. One Hub can host several stores, each with its own data folder. Then pair your devices with a short code: see Pairing your mobile app.
The Fuze Store Hub sign-in screen with a store picker — screenshot coming soon
What happens next
- The Hub registers to your store with a one-time key, valid for 72 hours and shown once. The Hub makes the key itself when you may manage the Hub. Otherwise it is made on a phone and pasted in.
- The Hub works offline-first for the kitchen display and printer routing. When the internet drops they keep running from a local database and sync back when it returns. The Hub's sign-in session is good for 30 days by default.
- The Hub updates itself in the background. The app updates through the App Store or Google Play. Smaller fixes download quietly and start the next time you open the app. Once in a while a fix is required first: the app shows Installing an update… for a few seconds and reopens by itself.
Edge cases
- An old app build is stopped. A build below the supported floor shows Update Required with one Update Now button. A build that is only behind shows a dismissable Update Available, at most once every three days.
- No connection at startup. The version check waits five seconds at most, then the app opens as it is.
- An activation key used twice. Two Hubs activating with the same key at the same moment cannot both succeed. The second is refused.
Works with
| Add-on or plan | What changes |
|---|---|
| Kitchen Display add-on | The Hub runs the kitchen screen. Without the add-on there is no kitchen display to run. |
| Customer Facing Display add-on | The Hub drives the second customer screen. |
| Advanced Printing add-on | Labels and some print layouts need it. Plain receipts do not. |
| Basic plan | You can install the app and the Hub on any plan. |
Troubleshooting
| Symptom | Cause | Fix |
|---|---|---|
| macOS warns about the installer | Gatekeeper | The Hub is signed and notarized. If a warning still shows, open System Settings → Privacy and Security and click Open Anyway. |
| Windows SmartScreen warns | The installer is not code-signed yet | Click More info, then Run anyway. |
| The Hub does not show your printer | The printer is not added | See Adding printers. |
| Pairing fails | The code expired (5 minutes) or the network blocks discovery | See Pairing your mobile app and Troubleshooting. |