Downloading Fuze Store

Fuze Store ships in two pieces. Most stores only need the first; bigger setups also install the second.

1. The Fuze Store mobile app

The mobile app is your POS terminal. It runs on phones and tablets and is what your staff actually use to take orders.

Android — install from Google Play.
Web — open store.fuze-store.com in any modern browser (Chrome, Safari, Edge, Firefox). Useful for back-office tasks on a laptop, or for KDS / CFD displays running in a browser tab.
iOS — not on the App Store yet. Use the web build on iPhone or iPad in the meantime.

The web build supports almost everything the native build does — POS, reports, customers, inventory — but Bluetooth printers are native-only because the Web Bluetooth API doesn't have ESC/POS support across all browsers.

2. The Fuze Store Hub desktop app

The Fuze Store Hub is an optional companion that runs on a back-office computer in your store. It bridges your phones and tablets to local hardware:

Thermal printers — connect via USB, network, or serial. The Hub turns them into LAN-shared printers your mobile app can use without Bluetooth pairing.
Kitchen Display System (KDS) — runs the kitchen screen in offline-first mode using a local database that syncs to the cloud when online.
Customer-Facing Display (CFD) — drives a second screen for the customer with cart contents and totals.

You only need the Hub if you have local hardware to connect. If you're running Fuze Store on phones / tablets only, with Bluetooth printers, you can skip the Hub.

Getting the Hub installer

Open the Downloads page on this site. You'll find installers for:

The Fuze Store Hub Downloads page showing the current release, its version and release date, and the macOS installer with a Download button — fuze-store.com/downloads

macOS — .dmg installer for Apple Silicon (M-series) Macs. Drag the app to your Applications folder.
Windows — NSIS .exe installer. Run as administrator and follow the prompts.
Linux — .AppImage (portable, no install) or .deb (Debian / Ubuntu).

macOS is available today; the Downloads page shows a "Coming soon" badge on Windows and Linux until their installers are published.

Each download links to its installer page on the Fuze Store Hub guide so you can verify your system requirements before downloading.

After installing the Hub

Launch the Hub. You'll be greeted by a 5-slide onboarding carousel that walks you through the basics.
Sign in with the same account you use on the mobile app. You need to be the store owner, an org owner / admin, or a staff member with the Hub Admin permission to sign in.
Pick the store the Hub will serve. A single Hub install can host multiple stores — each gets its own data folder, so they don't cross over.
Pair your mobile devices using a short pairing code. See Pairing your mobile app.

Full walkthrough: Installing the Fuze Store Hub.

What if the Hub goes offline?

The Hub works offline-first for KDS and printer routing. If your store's internet drops, your kitchen screen and printers keep working off the local database; the Hub syncs back to the cloud as soon as the connection returns. The session-cache the Hub keeps for sign-in is good for 30 days by default — your staff don't have to re-authenticate every shift.

Updating

The Hub updates itself in the background when a new version is released. The mobile app updates through the App Store / Google Play.

Troubleshooting

Installer is blocked on macOS — the Hub is signed with an Apple Developer ID certificate and notarized by Apple, so Gatekeeper should not block it. If you still see a warning, open System Settings → Privacy & Security and click Open Anyway under the blocked app message.
Installer is blocked on Windows — the Windows installer is not code-signed yet, so SmartScreen will warn that it's from an unrecognized publisher. Click More info → Run anyway. The download is fine.
Don't see your printer — see Adding printers.
Mobile pairing fails — see Pairing your mobile app and Troubleshooting.