How Account Subscription Works

Applies toEvery plan, including free BasicUsually owner

Each store has its own plan, which controls that store's features and limits. Your account pays for all of them together, on one card and one billing date. Your first store starts on a free trial. Every later store starts on the free Basic plan, and you move any store up when it needs more.

Billing during Early Release

Plan changes and paid add-on purchases are paused during Early Release — you
will not be charged. On Subscription and Add-ons, purchase CTAs may be hidden
or replaced with a Free during Early Release note until general
availability.

What is a subscription?

A subscription unlocks Fuze Store for your account. You pay a flat monthly fee per store (when billing is live). Fuze Store never takes a percentage of your sales.

Plans today, cheapest first: free Basic, then Starter, Lite, Standard, and Premium. Compare what each one includes on the pricing page. Prices are not published during Early Release.

Free trial and Basic

Your first store starts on a free trial. The trial is used once per account: every store you create after that starts on Basic, even if the first store is deleted. While the trial is active, every paid add-on is included free except Advanced Inventory.
When the trial ends, the store continues on free Basic unless you change its plan (after Early Release). Data is kept — gated features hide until you upgrade or re-enable an add-on.
Creating orders in the POS is unlimited on every plan, including Basic.
The trial includes store branding, the Premium perk: your logo in the center of your QR codes and no "Powered by Fuze Store" line for your customers. It stays after the trial only if you choose Premium.

How billing works (when billing is live)

Stores in an organization are billed to their owners. Linking a store to an organization changes who can manage it, never who pays for it or which plan it is on. See Organization Invoices.
You pay in advance. Each renewal charges the fee for the upcoming period.
Upgrades apply right away. Mid-cycle upgrades charge a prorated difference for the days left; features unlock immediately. Your renewal date stays the same.
Downgrades apply at renewal. You keep the current plan until the end of the cycle you already paid for; the next renewal bills at the lower rate.
Cancel anytime. You keep access until the end of the current billing period, then move to Basic (you can Reactivate before that date).
Add-ons align to your plan cycle. Activating a paid add-on charges a prorated stub for the rest of the current plan period. At renewal, active add-ons fold into the same plan invoice — they do not renew on a separate clock from their activation date. Add-ons work on any plan (including Basic) when a default payment method is on file.

What plans unlock

Depending on your plan, you may get more stores, staff, catalog capacity, reports, events, taxes, import/export, refunds, and more. Premium also adds store branding: your logo in the center of every QR code you share or print, a storefront, emails and customer display that lead with your logo, and no "Powered by Fuze Store" line anywhere your customers look. Optional add-ons (Loyalty, SMS, Inventory, Kitchen Display, and others) sit on top of any plan.

See Subscription Overview for status meanings (Active, Pending, Canceled, Past Due, Suspended) and Add-ons Overview for trial grants and activation.

Where to manage it

On the web

Sign in and open Subscription in the account sidebar (/account/subscription).
Review your plan, next billing or expiry, and (after Early Release) payment methods, coupons, and invoices.
Use Change Plan, Cancel Subscription, or Reactivate when those actions are shown.

In the app

Open the main menu → Account → Subscription (/account/subscription).
Review the same plan and billing details.
Use Change Plan and other billing actions when they are shown (same Early Release pause as on the web).

Tips

Pick the plan that matches your business size — you can change later when billing is live.
Keep a valid default payment method once billing is live so renewals and add-ons can charge.
During Early Release, explore the product without being charged for plan or add-on purchases.

Edge cases

Billing runs every six hours, so each step can land up to six hours late.
One account, one billing date, opened by its first paid store.
Failed payment: three tries (now, +24 h, +48 h), then seven days of grace; with no usable card the paid stores drop to Basic after seven days. Nothing is deleted.

Works with

Add-on or plan	What changes on this page
Store owner	Plans, add-ons and cards belong to the account of the store's owner. Only the owner (or, for an organization, its owner) can change a plan or an add-on.
Free trial	During a store's free trial most add-ons work for free and no card is asked for. Inventory and NFC are the exceptions.
Early release	While payments are paused the card section, coupon card, Cancel and recent invoices on Subscription are hidden, and the trial reads as free with no end date. This page describes how it works once billing is live.
Organization add-on	Organization is billed per account (299 pesos a month) on the same invoice as the store plans. Stores linked to an organization are still billed to their own owners.