How to Cancel Your Subscription

Each store has its own plan, so you cancel one store's plan at a time. Canceling a paid plan keeps that store's access until the end of the current billing cycle, then moves the store to the free Basic plan. Your other stores are not affected. You can Reactivate before that date if you change your mind.

On the web

1. Sign in and open Subscription (/account/subscription).
2. Under Stores, select Cancel Subscription on the store's row.
3. Confirm in the dialog. It names the store.

4. While canceled but still in the paid period, use Reactivate if you want to stay on the paid plan.

If you have a pending plan change, you may see Undo plan change instead (or as well) — that only removes the scheduled change; it is not the same as canceling the whole subscription.

In the app

1. Open the main menu → Account → Subscription.
2. Under Stores, tap Cancel Subscription on the store's row.
3. Confirm with Yes, cancel subscription.
4. Use Reactivate later if it appears before the cycle ends.

Tips

• Canceling does not delete your stores or historical data.
• Update or keep a payment method if you plan to reactivate or buy add-ons later.

Edge cases

• Runs to the billing date: the store keeps its plan and add-ons until then; nothing is refunded and no closing invoice is raised.
• Reactivate any time before that date to take the cancellation back.
• Only a paid store: trial and Basic stores cannot be cancelled.
• Add-ons: monthly add-ons stop at the date; Organization, bought for the account, stays.
• Nothing is deleted; features Basic lacks lock on every device and return with a new plan.

Works with

Related guides

• Subscription Overview
• How to Upgrade Your Subscription