How to Upgrade Your Subscription
Upgrading unlocks more features and capacity. Each store has its own plan, so you upgrade one store at a time. Mid-cycle upgrades are prorated for the days left in your current cycle; new features apply right away.
Paid plans are offered for stores in the Philippines. A store in another country can use its free trial and the free Basic plan, and its Choose Plan screen shows the plans without prices.
Billing during Early Release
Plan changes and billing are paused during Early Release — you will not be charged. Change Plan is hidden on Subscription, and the choose-plan flow redirects or shows a pause message instead of charging.
On the web
- Sign in and open Subscription (
/account/subscription). - Under Stores, find the store and select Change Plan on its row.
- Choose a higher plan on Choose Plan. The page names the store you are changing.
- Continue to the plan summary for that plan.
The Review and confirm screen in Fuze Store showing the selected plan, order summary, billing cycle choice, and payment method section — screenshot coming soon
- When billing is live, confirm with Subscribe (or the on-screen confirm action). Complete any payment steps if prompted.
In the app
- Open the main menu → Account → Subscription.
- Under Stores, tap Change Plan on the store's row.
- Select a higher plan. Use Continue with
{{plan name}}when a plan is selected (or Select a plan to continue if none is selected yet). - Review the summary, then tap Subscribe when billing is live.
If your card is declined
The upgrade stops there. The store stays on the plan it had, and nothing is charged later for it. The invoice for that attempt shows as Failed with a note that nothing is owed. To try again, fix or change your card, then use Change Plan on the store's row once more.
Tips
- Compare plans on pricing before you upgrade.
- Keep a default payment method on file once billing is live.
- You can apply a coupon from Subscription when that UI is available (see Applying a Coupon).
Edge cases
- Needs a saved card for any amount above zero.
- Declined card: the plan stays as it was, the invoice is closed and never retried; try again after fixing the card.
- Billing date stays the same, or starts that day for the account's first paid store.
- Trialing store: a bigger plan ends the trial once the payment clears.
- Yearly costs ten months' fee for twelve.
- Region: a paid plan for a store in a country with no billing region is refused.
Works with
| Add-on or plan | What changes on this page |
|---|---|
| Store owner | Plans, add-ons and cards belong to the account of the store's owner. Only the owner (or, for an organization, its owner) can change a plan or an add-on. |
| Free trial | During a store's free trial most add-ons work for free and no card is asked for. Inventory and NFC are the exceptions. |
| Early release | While payments are paused the card section, coupon card, Cancel and recent invoices on Subscription are hidden, and the trial reads as free with no end date. This page describes how it works once billing is live. |