Subscription Overview

Applies toEvery plan, including free BasicUsually owner

Each store has its own plan, which controls that store's features and limits. Your first store starts on a free trial. Every later store starts on the free Basic plan, and you move any store up when it needs more. Your account pays for all of them together, on one card and one billing date.

Billing during Early Release

Plan changes and billing are paused during Early Release — you will not be
charged. On Subscription, actions like Change Plan, payment methods,
coupons, and cancel may be hidden until general availability.

What this covers

Creating orders in the POS is unlimited on every plan, including Basic.

Reserved for paid plans (Starter and up unless noted):

Taxes, Import, Export, and email notifications — Starter and up.
Refunds — Starter and up.
Reports Basics (headline sales) — Starter and up; Reports Advanced (more analytics and exports) — Lite and up.
Real-time sync across devices — Lite and up.
Store branding (your logo in the center of your QR codes, no "Powered by Fuze Store" for customers) — Premium only, and included in the free trial.
SMS notifications — Text Messaging (SMS) add-on (any plan with the add-on enabled).

See the full comparison

The pricing page lists every plan side by side, including staff
and catalog limits. There is no limit on how many stores an account can have.

How billing works (when billing is live)

Your plan is a flat monthly fee per store — Fuze Store never takes a percentage of your sales.

You pay in advance. Each renewal charges the fee for the upcoming period.
Upgrades apply right away. Mid-cycle upgrades charge a prorated difference for the days left; features unlock immediately. Your renewal date stays the same.
Downgrades apply at renewal. You keep the current plan until the end of the cycle you already paid for; the next renewal bills at the lower rate.
Add-ons align to your plan cycle. When you activate a paid add-on (after Early Release), you are charged a prorated stub for the rest of the current plan period. At renewal, active add-ons fold into the same plan invoice — they do not renew on a separate clock. Add-ons work on any plan (including Basic) when a default payment method is on file.

Subscription status

Status	Meaning
Active	In good standing; plan features are available.
Pending	Activation or payment is still processing (not the same as a scheduled plan change).
Canceled	Will move to the free plan when the current cycle ends. You can Reactivate before that date.
Past Due	A payment failed. You have a 7-day grace period to update payment. Stores stay active during grace.
Suspended	Grace expired without payment. Stores are frozen until payment is resolved.

A scheduled plan change (for example a downgrade) may also show as an alert with the new plan and date — that is separate from the Pending status above.

When a store is suspended

A suspended store still appears under Stores and in the store switcher, marked Suspended, but it cannot be opened. Tapping it explains why instead:

The owner sees View subscription, which opens this page. Pay the unpaid invoice and the store opens again. Nothing in the store is deleted while it is suspended.
Staff are asked to contact the store owner, who settles the payment.

On the web

Sign in and open Subscription in the account sidebar (/account/subscription).
Review the monthly total for all your stores, the next billing date, and (after Early Release) payment methods, coupons, and invoices.
Under Stores, each store has its own row with its plan and price. Use Change Plan, Cancel Subscription, or Reactivate on the row of the store you want to change.
Select Features & invoices on a row to open that store's Plan & billing page. The same page opens from Stores, then a store, then Plan & billing.

In the app

Open the main menu → Account → Subscription (/account/subscription).
Review the monthly total, the next billing date, and each store's plan under Stores.
Use Change Plan and the other actions on a store's row when they are shown (same Early Release pause as on the web).
Tap Features & invoices on a row to open that store's Plan & billing page. It also opens from My Store (or Stores, then a store) and from Configurations inside the store.

If a payment fails

When a renewal cannot be charged, Subscription shows a Payment failed notice. Press its button to open the unpaid invoice, then Pay now to charge your default card. You can do this in the app or on the web. To pay with another card, make it your default first.

An invoice for a plan change that was declined is different: nothing is owed for it, and it has no Pay now.

Tips

Compare plans on pricing before you change.
Keep a valid default payment method once billing is live so renewals and add-ons can charge.
During Early Release, you can explore the product without being charged for plan or add-on purchases.

Stores in an organization

Linking a store to an organization doesn't change its plan or who pays for it.
Each store stays on its owner's subscription. See Organization
Invoices.

Works with

Add-on or plan	What changes on this page
Store owner	Plans, add-ons and cards belong to the account of the store's owner. Only the owner (or, for an organization, its owner) can change a plan or an add-on.
Free trial	During a store's free trial most add-ons work for free and no card is asked for. Inventory and NFC are the exceptions.
Early release	While payments are paused the card section, coupon card, Cancel and recent invoices on Subscription are hidden, and the trial reads as free with no end date. This page describes how it works once billing is live.
Organization add-on	Organization is billed per account (299 pesos a month) on the same invoice as the store plans. Stores linked to an organization are still billed to their own owners.