Organization Wallet & SMS
When you group several stores under an organization, they can share a single pooled Wallet. The organization (your head office) tops it up once, and every store under it sends text messages from that shared balance. No need to top up each branch separately.
The Wallet is hidden during Early Release
No top-up can complete while we finish setting up our payment provider, so the organization Wallet screens are hidden in the app and the web dashboard and the steps below cannot be followed yet. Everything here describes how the pooled Wallet will work once payments go live.
Why pool the Wallet
- One place to fund everything. Top up the organization Wallet and all branches can send texts.
- Simpler accounting. One balance, one set of receipts, one activity log.
- Fair tracking. Even though the pool is shared, each text is still tagged to the store that sent it, so you can see which branch is using the most.
Where to find it
In the app, open Organizations from the side menu and tap Organization SMS Wallet in the organization's menu, under Admin; on the website, go to Account → Organizations → [your organization] → SMS. The hub mirrors the store version, with the Wallet, activity, receipts, and per-store usage all at the organization level. View all under the activity or the receipts opens the full list.
Which wallet pays for a store's texts
- A store that is not in an organization pays from its owner's account wallet.
- A linked store pays from the organization's shared wallet, from the moment it is linked. The Link a branch page says this under the Store field before you save.
- A store you unlink pays from its owner's account wallet again.
Whichever wallet pays, a store can send texts only if it has the SMS add-on itself.
Topping up the pool
Open the organization SMS hub
Open Organizations (side menu in the app, Account → Organizations on the website), then your organization's Organization SMS Wallet (SMS on the website).
Open the organization SMS hub in the Fuze Store app — screenshot coming soon
Tap Top up
Choose an amount, review the points it adds, and confirm.
Tap Top up in the Fuze Store app — screenshot coming soon
Complete secure checkout
Pay on the secure checkout page. Points land in the pool once payment clears, and every member store can spend them.
Complete secure checkout in the Fuze Store app — screenshot coming soon
When your stores are pooled, individual store Wallet screens point you back to the organization to top up. That's expected — the pool is funded centrally, not per store.
Moving credit to a single store
Not available yet
Splitting pooled credit back out to one store is not something you can do today — while stores are pooled, every branch draws from the shared balance and there is no per-store allocation. Plan the pool as one shared pot.
Linking a store moves no credit. Its owner's account wallet keeps its balance, and the store sends from the pool while it is linked. When a store leaves the organization, it sends from its owner's account wallet again; nothing is split back out of the pool. If the organization is deleted, what is left in the pool moves to the account wallet of the person who created it.
Who can do what
- Organization owner / admin can top up the pool.
- Billing members can view and top up.
- Funding is controlled at the organization; sending is controlled per store with the SMS add-on.
Edge cases
- Early release: top-ups are paused and the wallet screens are hidden.
- A store without the SMS add-on cannot send even when the pool has credit.
Works with
| Add-on or plan | What changes on this page |
|---|---|
| Organization Management add-on | Required for the organization to open and for anyone to link, invite or manage. If it lapses the organization pauses; see Paused Organization. |
| SMS Notifications add-on | Each branch needs it to send texts from the pool. |