Wallet Overview
Your Wallet is a prepaid credit balance for your store. You add money to it ahead of time, and Fuze Store spends from it whenever you use a pay-as-you-go feature. Today, the first feature that spends your Wallet is text messaging (SMS) — sending a customer an order update or a booking reminder.
Think of it like load on a prepaid phone: top it up, then use it. When it runs low, you top up again.
The Wallet itself is free — there is no add-on or extra plan needed to have one. You only pay for what you actually use (for example, each text message you send).
Points, in plain terms
Your Wallet balance is measured in points, not pesos. The reason is simple and fair:
- 1 point = 1 text message segment. A short text is 1 segment, so it costs 1 point. A longer text may be split into 2 segments, so it costs 2 points.
- When you top up, your money is converted into points at top-up time (for example, ₱1.00 buys 1 point). You always see how many points a top-up will add before you confirm.
This way, your balance always tells you roughly how many messages you can still send, which is easier to reason about than a peso figure.
Where the money comes from
You add points by topping up — paying through a secure checkout page with your card or e-wallet. Every top-up generates a receipt you can download for your records (issued as an Acknowledgement Receipt until our BIR permit is granted). See Topping Up Your Wallet.
Store wallet vs. organization wallet
How your Wallet is funded depends on whether your store stands alone or belongs to an organization:
- Single store. Your store has its own Wallet. You top it up and spend from it directly.
- Store in an organization (pooled). Stores grouped under an organization share one pooled Wallet at the organization level. Top-ups happen at the organization, and every store spends from the shared pool. This lets a head office fund all branches in one place. See Organization Wallet & SMS.
If your store is part of a pooled organization, the store's Wallet screen will show a balance but send you to the organization level to top up. That is expected — the pool is funded centrally.
What you can see
| Item | What it shows |
|---|---|
| Balance | Your current points, and roughly how many messages that covers. |
| Activity | Every top-up and every charge, newest first, so you can trace where points went. |
| Receipts | A downloadable receipt for each top-up. |
| Low-balance alert | An optional email warning when your balance drops below a level you set. |
Tips
- Top up before a busy day so messages never stop mid-rush.
- Set a low-balance alert email so you are warned before you run out.
- Review your activity if a balance looks off — every change is listed.