Wallet Overview
Your Wallet is a prepaid credit balance on your account. You add money ahead of time and Fuze Store spends from it whenever you use a pay-as-you-go feature, in any store you own. Today the feature that spends your Wallet is text messaging (SMS). Think of it like load on a prepaid phone: top it up, then use it.
What this covers
The Wallet itself is free. No add-on or plan is needed to have one. You pay only for what you use.
Points. Your balance is in points, not pesos. 1 point costs ₱1, and 1 point pays for 1 text message segment. A short text is 1 segment (1 point). A longer text is split into more segments and costs more. When you top up, the pesos you pay become points, and you see how many a top-up adds before you confirm. Your balance tells you roughly how many messages you can still send.
Where it comes from. You add points by topping up: paying through a secure checkout page by e-wallet, QR, card, or bank. Every top-up creates a numbered receipt. See Topping Up Your Wallet.
Whose wallet. Credit belongs to whoever pays the bill, not to a store.
- Your stores (the usual case). All the stores you own spend from your account Wallet, at Account → Wallet. Each store's own Wallet screen is a view onto that same balance. A staff member you allow to top up pays from the store's Wallet screen, and the points still land in your account Wallet.
- A store in an organization. Stores under an organization share one pooled Wallet at the organization. Top-ups happen there. See Organization Wallet & SMS.
Closing a store does not cost you credit, and handing a store over does not hand over your balance.
What you can see
| Item | What it shows |
|---|---|
| Balance | Your points and roughly how many messages they cover. A chip says Funded by your account or Pooled with organization. A bar fills toward the alert level and reads Healthy, Low, or Critical. A red banner shows when it is empty and an amber one when it is low. |
| This month | This store's points spent this month, the last top-up, and the estimated days left (the balance divided by this store's average daily spend over 30 days). With no spending there is no estimate. |
| Activity | Every charge, returned points, and adjustment this store caused, newest first, in Today, Yesterday, and Older groups. |
| Receipts | A downloadable PDF for each top-up, plus Resend email. |
Low-balance email alerts are sent to the payer once when the balance falls below the alert level (checked hourly), then not again until a top-up lifts it back to the level or above.
Works with
| Add-on or plan | What changes |
|---|---|
| Any plan | Every store has a Wallet on any plan. |
| SMS Notifications add-on | Texts spend points. Without the add-on you can hold a balance but not send. |
| Organization add-on | Branches spend the organization's pooled wallet. When an organization is deleted, its points move to the owner's account wallet. |
Guides in this section
Related guides
Top-ups are paused during early release
While payments are paused the Wallet is hidden, the balance stays at zero, and top-ups cannot be made. This page describes how the Wallet works once payments are live.
Edge cases
- The balance is the whole shared wallet, but spending, the runway estimate, and the last top-up count only this store. When other stores also spend from it, the runway overstates how long the balance lasts, and Last top-up reads "No top-ups yet", because top-ups are not tied to a store.
- The alert level is 100 points for every current store. The low-balance threshold on the SMS settings screen applies only to old store-level wallets.
- A store with no owner to charge cannot open the wallet.
- A store's own Receipts page is empty for current stores, because receipts live with the account or organization wallet.