Charges Overview
A charge is a named order-level fee your store adds on top of items, such as a service charge, corkage, or rush fee. Charges work on every plan, including free Basic.
What this covers
Charges are not tax, discounts, or gift cards. Tax is a separate Starter and up feature. Discounts reduce the price. Gift cards are an add-on. Delivery fee is not a charge: it is set separately in Preferences. The old Preferences "service fee" setting was removed. Use a charge instead.
- Named fees on receipts. Customers see "Service charge" or "Corkage", not a mystery total.
- Auto-apply. Add a charge to every qualifying order, or only to certain service modes.
- Manual and custom. Cashiers toggle catalog charges per order, or add a one-off custom charge on the register.
- Templates. Some business-type templates seed a default charge, for example a 10% service charge for full-service restaurants. You can edit or remove it any time.
How it works: you manage the Charges catalog under Configurations, in the Payments & Tax area. On the POS Register you open Menu → Charges to apply, exclude, or add a custom charge for that order. A percentage charge is taken of the order total after discounts, tax included, and charges never stack on each other. A fixed charge adds a set amount. Order totals and receipts itemize each named charge.
Field explanations
| Field | Description | Required | Notes |
|---|---|---|---|
| Enable | Whether the charge is active in the catalog. | Yes | An inactive charge does not auto-apply and stays off the register list for new picks. |
| Name | Label on the order and receipt. | Yes | Service charge, Corkage |
| Rate Type | Fixed amount or percentage. | Yes | Percentage is of the order total after discounts. |
| Rate | The amount or percentage. | Yes | A number of 0 or more. |
| Auto-apply | Add this charge to qualifying orders automatically. | No | A cashier can still turn it off for one order. |
| Service Modes | Limit auto-apply to selected modes. | No | Empty means every mode. |
How the amount is worked out
Each charge is its rate applied to the order total after discounts (never below zero), rounded to 2 places, and the service fee on the order is the sum of the charges. For example, on a ₱250 order, a 10% service charge adds ₱25 and a fixed ₱15 packaging charge adds ₱15, so charges total ₱40. When every line of an order is voided, its charges drop to zero. This is the Blueprint formula formula:configurations/charges/charge-amount.
Best practices: align charge names with your guest checks and menus, review seeded template charges after setup, and train cashiers on the Charges sheet so they do not add a fee that already auto-applied.
Works with
| Add-on or plan | What changes |
|---|---|
| Any plan | Charges are free on every plan, including Basic. |
| Tax (Starter and up) | A percentage charge is taken after discounts with tax included. Tax itself is separate. See Tax Overview. |
| Loyalty add-on | Points come off after charges are worked out, so redeeming points does not lower a percentage charge. |
| Organization add-on | Each branch keeps its own charges. |