Using the POS Register

Applies toEvery plan, including free Basic Needs Point of Sale · ModifyUsually owner, manager, cashier

The register is your checkout screen. You build the cart, place the order, and record how the customer paid. Fuze Store records the payment into your own cash, e-wallet or bank account. It does not run a card or wallet gateway for register sales.

Before you start

The Point of Sale · Modify permission.
An open cash session, if your store requires one.
At least one payment method set up. See Payment Methods.

Steps

Open the register

Open the store, then POS → Register. With the Store Session add-on and Require an open shift before selling on, a cashier session must be open first. Staff with the Sessions permission can start it from the gate. Staff with only Point of Sale see an ask-a-manager screen.

The POS register with the catalog grid and cart — POS → Register

Add items

Tap a product or service to add it. If it has options such as size or extras, choose them and tap Add to order. Change the quantity with − and +, or tap the number and type it. The item screen shows how the price is built: base price, each paid option, discounts, then the line total. A greyed button names what is missing, such as Select Size.

An item sheet with modifiers and the Add to order button — Add an item

Add a custom item if it is not on the menu

Use the custom item control in the register header. Enter a name, a price and a quantity. With staff per line on, tap Add staff and set their rates. The line is tax-free and does not move stock.

Set charges, discounts, customer and how it is served

Open the Summary. Use the register Menu to add the first discount, charge or gift card. Tap a section header to add or change it, tap a row to reopen it, and swipe a row left to take it off. Attach a customer by name, or tap the card icon and hold their NFC card to the phone. Pick a table, pickup or delivery if your store uses service modes.

The order Summary with items, customer, discounts and charges — Summary

Place the order

Tap the main button. Its label follows your default order state, so counter stores often go straight to payment. The register stops and tells you if the store requires a customer, a service mode or staff on every line.

The main order button on the register — screenshot coming soon

Place order

Take payment

Tap the tender the customer used. For an exact sale, do not touch the keypad: it already shows the balance, so one tap finishes the sale. Taking a bigger note? Type it or tap a round-up chip, and the change owed shows before you confirm. Non-cash tenders show your QR and account details, and a field for the reference number. To split, key the first amount and tap Add.

The payment dialog with tender tiles and the keypad — screenshot coming soon

Payment

Hand over the receipt

The result screen leads with change due, balance still owed, or paid in full, and the receipt below. Print or share it when a printer is set up. Save as partial payment records what you collected and leaves the order open.

The Order Completed panel with the change due — screenshot coming soon

Order Completed

What happens next

The order gets its number, stock is taken off or reserved, commissions are recorded, and the order is tied to the open session.
The confirmation email, loyalty points, kitchen ticket and text message come after. A failure in any of them is reported but never undoes the sale.
Manage the order from Managing POS Orders.

Edge cases

One all-or-nothing save. Reading the cart, working out totals, saving the order and taking stock happen in one step. If any of it fails, nothing is saved and you see the error.
How totals are worked out. Line discounts come off first, percentages before fixed amounts, and a line never goes below zero. Tax is taken from what is left. Whole-order discounts follow, then the discount typed by the cashier. The register adds up discounts, then charges, then loyalty points, then the delivery fee, and gift cards last. A gift card can cover the delivery fee.
Coupons. The server accepts a store coupon code, but the register has no field for one yet, so no sale uses a coupon today.
Clear and Stash. Clear empties the cart after you confirm, and works when anything is on it, not only items. Removing the last item keeps the customer, discounts, gift cards, points and note. Stash parks the cart for later. Scanning an order code, opening a table QR, restoring a stash or switching store asks first when the cart holds something. The cart and stash are lost if the app is restarted.
Paid in full by a gift card, points or a 100 percent discount. The Grand Total reads 0.00 and the payment screen is skipped. With Complete the order completes at once and no 0.00 payment is recorded. With another paying state, the order keeps that state and is already paid.
Complete leaves a Pending order if you close the payment screen. The order is saved as Pending first and the payment screen opens after. If the cashier closes it, the unpaid order stays Pending, and with the kitchen display on the kitchen already has the ticket.
Staff on every line. With line staff required, the register stops while any line, custom items included, has no staff, and opens that item.
Custom line commission. With no rate on the line, the person earns their own rate, else the store's product rate. If that is 0 percent, set a rate on the line. See How Commissions Are Calculated.
Reserve stock. With it off, a sale takes stock off hand at once. With it on, an open order only reserves it, and editing the order follows the change both ways.
Another device changed the order. An edit saved from an old copy is refused with "This order was changed on another device." Reload and change it again.
On a computer. The payment screen takes the keyboard: type the amount, press Enter to pay, Esc to close.
Errors. The register shows the server's own wording for some failures, and a failed payment can show two messages. The order is not lost.

Works with

Add-on or plan	What changes on this page
Plan	POS and the catalog are on every plan. Tables and tax exemption need Starter and up. Refunds need Starter and up.
Store Session add-on	Can require an open shift before selling.
Gift Cards add-on	Redeem or sell gift cards on the register.
Loyalty add-on	Redeem points and earn them on a completed order.
Staff Operations add-on	Per-line staff, commissions and manager approvals.
Kitchen Display add-on	The kitchen ticket reaches the screens only once the order is saved for good.
Live sync (Lite and up)	Other devices see the change at once. On lower plans they pick it up the next time they refresh.