Events: Appointments and Reservations Overview
Every scheduled booking in Fuze Store is an event: an appointment for a service, or a reservation for a party or space. You open them from the Events board.
What this covers
Appointments and reservations.
| Appointment | Reservation | |
|---|---|---|
| What it is | Booking for a service | Booking for a party or space |
| Needs | A bookable service, a day, time and customer | A party size, a guest name and a time window |
| Optional | A staff member, contact details | A table or room, a deposit amount |
| Title | Built from the service and customer name | Built from the party size and guest name |
| Run it | Check in, In progress, Complete | Seat, In progress, Complete |
Events are not orders. Creating one does not create a sale. The order is linked when the customer is ready to pay.
Statuses. A booking moves through New, Confirmed, Scheduled, Rescheduled, Checked in, Seated, In progress, Completed, No show, Canceled and Closed. An appointment is checked in. A reservation is seated. The app offers only the next steps valid for its type.
Booking policies live on each event service: the lead time, how far ahead it can be booked, the cancellation window and the late and no-show fees. See Managing Event Services.
Online requests. With Accept booking requests online on in Preferences, customers send a request from the store page. It shows as Requested, and staff Confirm or Decline it in Events. Nothing is booked automatically, and the store is not notified, so check Events.
Works with
| Add-on or plan | What changes |
|---|---|
| Events (Starter and up) | Bookings, check-in and reminders. Not on the free Basic plan. |
| Lite and up | Event Services, the catalog of bookable services, and the staff lookup for appointments. On Starter you can take reservations; appointments need a bookable service. |
| SMS Notifications add-on | Texts for scheduled, rescheduled, checked in, in progress, completed and cancelled bookings, when each is turned on. |
| Live sync (Lite and up) | Other devices see the change at once. On lower plans they pick it up the next time they refresh. |
Guides in this section
- Creating an Event
- Updating an Event
- Canceling an Event
- Taking Payment for an Event
- Voiding an Event Order
- Booking and Staff Availability
- Managing Event Services
Related guides
Edge cases
- Not on the free Basic plan. Existing bookings stay in history after a downgrade, but you cannot create or manage new ones.
- Nothing is texted for a new booking made in the app. Texts go out on later status changes, when the SMS add-on and that text are on.
- Confirming sends the customer nothing. The store contacts them itself. Online requests nobody answers are cancelled automatically when their time passes or after 72 hours.
- Menu offers some moves the server refuses from the current status, such as In progress on a Scheduled booking. The refusal says why.