Topping Up Your Wallet
Topping up adds points to your Wallet so you can keep using pay-as-you-go features like text messaging. The credit lands on your account, so every store you own can spend it. You pay with an e-wallet, QR, card, or bank on a secure checkout page, and the points land in your balance once payment clears.
Before you start
- The Wallet · Top up permission, or you are the owner.
- Payments are live (top-ups are paused during early release).
Steps
Open your Wallet
Go to Account → Wallet. You see your balance at the top, and activity and receipts for every store you own. You can also open a single store's Configurations → Wallet, which shows the same balance. The owner is sent on to the account wallet, and a member of an organization to the organization's wallet.
Tap Top Up and choose an amount
Tap Top up. Pick a quick amount or type your own, from ₱100 to ₱50,000. The form shows how many points it adds and what your new balance will be before you commit.
The top-up form with a quick amount selected — screenshot coming soon
Pay on the secure checkout
Confirm to open the secure checkout page. Choose your payment method there: e-wallet, QR, card, or bank. Card details are never stored in the app. When you finish you return to Fuze Store, which reopens your Wallet and reads the balance, and once more a few seconds later in case the payment notice was slow.
The secure checkout page — screenshot coming soon
Watch your balance update and get the receipt
Your points are added as soon as the payment is confirmed, usually at once. Open Receipts in your Wallet (or View all from the preview) to download the PDF or tap Resend email. On the account website the same action may read Email receipt.
What happens next
- Points are added once the payment is checked back with the provider. The top-up is marked completed, and the low-balance flag clears when the balance is above the alert level.
- Every successful top-up creates a numbered receipt for the pesos you paid: an official receipt once the company's tax permit is on file, an Acknowledgement Receipt until then. The PDF is made in the background and emailed to the payer when ready. Each receipt shows Official, Provisional, or Voided.
Edge cases
- Staff can top up for the store. A staff member with Wallet · Top up opens the store's Configurations → Wallet (the badge reads Funded by the owner's account), taps Top up, and pays. The points go to the owner's account wallet, never the staff member's own, and the receipt is issued to the owner. The store's Wallet screen lists what the store spent, not top-ups, so the new balance confirms it. The owner sees the top-up in Account → Wallet.
- A store in an organization is refused a store-level top-up. Top up at the organization level.
- Ten tries a minute at most, and a repeated tap is not charged twice. If the provider cannot be reached, the top-up is marked failed.
- If points do not show up: wait a minute, reopen the Wallet, and check Activity. A top-up pending after an hour is checked with the provider again, and given up after a day. If money left your account and points never arrived, contact support with the receipt or payment reference.
- The return page shows a success mark whatever happened to the payment. Trust the balance and the Activity list, not the mark.
- Receipts. Downloading logs who took it. While the PDF is still being made it asks you to try again shortly. Resend email is limited to three a minute and goes to the bill-to address on the receipt.
- VAT on the receipt. If the company is VAT registered, the receipt splits the total into a subtotal and VAT. Otherwise there is no VAT line.
- Early release. While payments are paused, no top-ups are taken, the Wallet tile and every Wallet screen are hidden, points and message history are paused, and the balance stays at zero. Everything else works. SMS setup (settings, templates, automation, opt-out list) stays available.
Works with
| Add-on or plan | What changes on this page |
|---|---|
| Any plan | Wallet top-up and receipt email are not gated by the SMS add-on. Wallet is a base capability. |
| SMS Notifications add-on | Sending still needs the add-on and points. |
| Organization add-on | Pooled stores top up at the organization. See Organization Wallet & SMS. |