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Linking and Unlinking Stores

Add-on required. This feature requires the Organization Management add-on to be active on your store. View add-ons

You can link existing stores to an organization from the store details page. You can also unlink a store to make it standalone again. Both actions affect how the store is billed.

Linking a Store to an Organization

To link an existing store to an organization:

1

Open the store

Go to Account and open Stores, then select the store you want to link.
2

Find the Organization card

Scroll to the Organization card on the store details page.
3

Link it

Press the Link to … button for that organization and confirm in the dialog. There is no field to fill in and no Save button.
The Organization card on a store detail page showing the store is not linked to any organization, with a Link to Premium Demo Org button
Store detail — not linked

One organization per store

A store can belong to at most one organization at a time. If the store is already linked to another organization, you must unlink it first.

  • The store appears in the organization's store list.
  • Organization owners and admins get automatic full access to the store immediately.
  • The store's billing migrates to the organization subscription at the next billing cycle.
  • The store retains its own staff, roles, and permissions independently.

Billing migration timing

Billing does not move immediately. The store continues on its current billing until the next billing cycle, at which point it transitions to the organization subscription.

Unlinking a Store from an Organization

To unlink a store and make it standalone:

1

Open the store

Go to Account and open Stores, then select the store you want to unlink.
2

Unlink it

On the Organization card, press Unlink from organization and confirm in the dialog.
The Organization card on a store detail page showing the store linked to Premium Demo Org with an Unlink from Organization button
Store detail — linked to an organization
  • The store is removed from the organization's store list.
  • Organization owners and admins lose their automatic access to the store.
  • The store's billing returns to your personal subscription at the next billing cycle.
  • Any staff that were manually added to the store remain unaffected.

Billing returns to personal subscription

When you unlink a store, its billing migrates back to your personal subscription at the next billing cycle. Make sure your personal subscription can accommodate the additional store.

Automatic Access for Owners and Admins

When a store is linked to an organization, the organization owner and admins get automatic full access to it. They do not need to be added as staff to the store. This access is revoked immediately when the store is unlinked.

Invisible at store level

Organization owners and admins do not appear in store staff lists. Their access is resolved automatically through the organization hierarchy.

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