Deleting an Organization
Only the organization owner can delete an organization. This action cannot be undone.
Steps
1
In the app, open Organizations from the side menu (it sits under Stores); on the website, go to Account → Organizations.
2
Your organization opens on Home. If you belong to several, tap the organization's name at the top of its menu and pick the one you want to delete.
3
Scroll to the bottom of Home and press Delete Organization.
4
Confirm the deletion in the dialog.

Afterwards the app goes back to your organizations.
What happens next
- The organization disappears from every member's list and can no longer be opened.
- All members lose their organization access, including every branch they reached through it.
- Invitations still waiting for an answer stop working. Their link says the organization no longer exists.
- Linked stores are not deleted. Each one stands alone again, with its staff, products and orders as they were.
- No store's plan or billing changes: every store stays on its own owner's bill.
- Product links and the master catalog stop being used.
- Any credit left in the organization's wallet moves to the account wallet of the person who created the organization. Each store sends texts from its owner's account wallet again.
- If members were also added as staff to individual stores, that store-level access remains.
- The organization's people become ordinary staff of each store they worked at, with the pay they had on their own staff record there.
This cannot be undone
Deleting an organization is permanent. There is no restore button. Make sure
you no longer need the organization before you go ahead.
Edge cases
- Approved payroll: an organization that ever approved a pay run is never erased after the 30 days; it stays as a closed record.
- Wallet credit: any pooled wallet balance moves to your account wallet, so nothing is lost.
- Only an owner can delete. Admins and every other role are refused.
Works with
| Add-on or plan | What changes on this page |
|---|---|
| Organization Management add-on | Required for the organization to open and for anyone to link, invite or manage. If it lapses the organization pauses; see Paused Organization. |
| Staff Operations add-on | Pay runs the organization approved keep it from being erased. |
| SMS Notifications add-on | Branches go back to paying for texts from the owner's account wallet. |