How to Downgrade Your Subscription

Each store has its own plan, so you downgrade one store at a time. Downgrades take effect at the end of the billing cycle you already paid for. The store keeps its current plan until then; the next renewal bills at the lower rate. Past data stays; features you lose are gated until you upgrade again.

On the web

1. Sign in and open Subscription (/account/subscription).
2. Under Stores, select Change Plan on the store's row.
3. Choose a lower plan on Choose Plan.
4. Continue to the summary and confirm (typically Subscribe when billing is live).

The Review and confirm screen in Fuze Store showing a lower plan selected, its order summary, billing cycle choice, and payment method section — screenshot coming soon

5. After you confirm, Subscription may show a scheduled change (new plan and
   date). You can cancel that pending request from the same page if offered
   (Undo plan change).

In the app

1. Open the main menu → Account → Subscription.
2. Under Stores, tap Change Plan on the store's row.
3. Select a lower plan, then Continue with {{plan name}}.
4. Review the summary (including any scheduled date) and tap Subscribe when billing is live.

There is no separate Downgrade button — you use the same choose-plan flow as an upgrade.

Tips

• Check what you will lose on pricing (reports, refunds, taxes, import/export, and so on). Leaving Premium also ends store branding: your QR codes switch to the Fuze Store mark and the "Powered by Fuze Store" line returns.
• Leaving Premium ends its three free add-ons: Roles & Permissions, Store Sessions and Staff Operations. They are not switched off for you. Any you leave on are billed at their monthly price from your next billing date, so switch off the ones you do not need before then. The summary page shows a note about this before you confirm.
• Leaving Standard or Premium for Lite or lower removes the profit and retention reports: Gross Margin, Customer Retention, Sales Heatmap, Inventory Health, and opening one person in Staff Performance.
• If your store has more staff than the new plan allows, the staff list shows the owner and your longest-serving staff; the newest are hidden from the list, not removed. To make room, remove someone who has left (they show as Disabled).
• Catalog and history are not deleted when you move to a lower plan; gated features simply become unavailable.

Edge cases

• Takes effect on the billing date; nothing is charged or refunded and the store keeps its features until then.
• Limits are not checked: products, staff and customers above the smaller plan's limits are kept; only adding more is refused.
• Undo plan change clears a booked downgrade before the date.
• Locked, not deleted: features the smaller plan lacks lock on every device.

Works with

Related guides

• Subscription Overview
• How to Upgrade Your Subscription