Pairing the Mobile App

Applies toEvery plan, including free BasicUsually owner

Once connected, the device prints receipts, sends kitchen tickets and updates the customer display over your local Wi-Fi. You pair each device once, with a personal key that works only for that device.

Before you start

The Hub running with LAN sharing on.
Both devices on the same Wi-Fi.

Steps

Find your store computer

In the app open Configurations → Integrations → Fuze Store Hub and tap Connect to your Hub. If the store has never set up a Hub, tap Set up a Hub instead. After a few seconds your store computer appears in the list. Tap it.

Discovered Hubs — screenshot coming soon

Find the Hub

Enter the address if discovery missed

Tap Enter manually. Type the Hub IP address from the Hub Dashboard, such as 192.168.1.42, and the HTTPS port, usually 18443.

Manual Hub address fields — screenshot coming soon

Enter address

Generate and enter the code

On the store computer open Fuze Store Hub → Settings → Network → Pair the browser → Generate code. Type the 8 digits on the phone. It submits as soon as you type the last digit.

Entering the pair code — screenshot coming soon

Code

You are paired

A green Paired card shows the Hub's name and the badge reads Connected. Turn Use this Hub off to pause sending to the Hub, or tap Disconnect to remove this phone.

The Paired card — screenshot coming soon

Paired

What happens next

The device keeps a 30-day session and remembers the Hub's certificate, so another computer cannot pose as it. Pairing the same device again replaces its old session.

Edge cases

Before you start. The Hub is running, both devices are on the same Wi-Fi (not a guest or IoT network), LAN sharing is on in Settings → Network, and the Local Network permission is allowed: on a Mac store computer, System Settings → Privacy & Security → Local Network → Fuze Store Hub, then quit and reopen the Hub. On an iPhone or iPad, Settings → Fuze Store → Local Network on. macOS and iOS block discovery silently without it.
No Hub after 10 seconds on iPhone. The app suggests turning on Local Network for Fuze Store, with an Open Settings button. Some routers block this search, so type the address or scan the code.
Request access instead. Tap Request access next to a Hub you found. It asks the owners and admins, lasts 5 minutes, and anyone signed in can ask, up to 5 a minute. See Approving Mobile Devices.
Badge colors. Green Connected. Yellow Reconnecting (retries about 5 times before red). Red Hub unreachable. Gray Hub paused, where the phone is paired but sends nothing to the Hub. No badge means not paired.
Errors. Hub not in the list: check the permissions above, then the same Wi-Fi. Connection problem: check LAN sharing and open https://192.168.1.42:18443/health in the phone browser. That code did not work: codes last 5 minutes and are single use. Too many attempts: wait a minute. Yellow for over a minute: restart the Hub.
Disconnecting. From the phone, tap Disconnect. It falls back to cloud-only: Bluetooth printing and cloud-mode kitchen display still work, but USB and network printers, local-mode kitchen display and the customer display need the Hub. From the Hub, Revoke the device row.
A revoked or suspended Hub shows a clear message. A signed code carries the Hub's address and certificate, but is refused for a revoked Hub or while the store is frozen for an unpaid renewal. A typed code still works then.

Works with

Add-on or plan	What changes on this page
Plan	The Hub is free and works on every plan. Kitchen and customer displays need their add-ons.