Connecting to Your Store
Fuze Store Hub talks to two sides of your business:
- Your Fuze Store cloud account — for plan info, add-ons, kitchen ticket sync, and updates.
- Your POS devices on the local Wi-Fi — for printing, kitchen displays, and customer screens.
This page explains the pieces involved. For the actual pairing walkthroughs, see Pairing the Mobile App and Pairing the Browser App.
What identifies your store
The unique address of your store in the Fuze Store cloud. You don't need to type this anywhere — Fuze Store Hub already knows it from when you signed in.
A 72-hour, reveal-once code you paste into Fuze Store Hub during first-time setup so it can register itself with the cloud. Generate it in the mobile app under **Configurations → Integrations → Fuze Store Hub** (not on the Hub itself).
What identifies each device
Every phone, tablet, or browser that talks to your Hub gets its own personal key. You generate these one at a time as you pair each device.
Generated in Hub → Settings → Network → "Pair the browser". Lives 5 minutes. Used once to exchange for a session key, then it is gone.
What the device actually uses to talk to the Hub. Generated when the pair code is accepted. Stored only on that one device. Lasts 30 days. Near expiry (or after a brief auth failure), the app can silently refresh the key or offer **Reconnect** before asking you to walk the full re-pair flow again.
No more shared password. Older versions of Fuze Store Hub used one shared "LAN token" for every device. Now each device has its own key, so you can revoke a single phone (e.g. lost or stolen) without disturbing the others.
Pairing a POS device — quick reference
For the full walk-through, follow the right page below:
- Phone or tablet (iOS / Android) → Pairing the Mobile App
- Browser (Chrome / Edge / Safari at
store.fuze-store.com) → Pairing the Browser App
The high-level flow is the same on both:
Generate a code on the Hub
Open Fuze Store Hub → Settings → Network, click Generate code in the Pair the browser card. An 8-digit code appears.
Enter the code on the device
Open Fuze Store on the device, tap Connect to your Hub on the Fuze Store Hub screen, and type (or scan) the 8-digit code.
The Hub mints a session key for that device
The pair code is exchanged for a 30-day session key that lives only on that one device. The device shows a green "Connected" badge.
Managing paired devices
Open Fuze Store Hub → Settings → Network → Pair the browser. You'll see a count of active sessions and a list of paired devices. From here you can:
- Revoke a single device — useful if a phone is lost. The other devices keep working.
- Revoke all — kicks every paired device off at once. They'll need to run Connect to your Hub again.
Revoking takes effect immediately. The next request from the revoked device fails and the device is bumped back to the pairing screen.
Your own sign-in to Fuze Store
Separate from all of the above, the Hub holds your sign-in to your Fuze Store account. That's what it uses for the handful of jobs that reach the cloud — generating an activation key, switching store, resetting the Hub.
You'll rarely think about it, because the Hub renews that sign-in in the background whenever it can. When it can't, you'll see one of these:
- Before the setup wizard, a banner at the top of the first slide — see First-Time Setup.
- Anywhere else, a small "Sign in again to continue" box over whatever you were doing. Confirm it's you (password, Google / Facebook, or your two-factor code) and the Hub finishes the job you'd started. You don't lose your place.
This is different from the device pairing above. A pair code and session key connect one phone or browser to this Hub; your sign-in connects the Hub to your Fuze Store account. Being asked to sign in again doesn't disturb paired devices, printers, or settings.
If the Hub has been offline for more than about two weeks, the background renewal can no longer happen and it will ask you to sign in the next time you do something that reaches the cloud. Local printing and displays are unaffected — see Working Offline.
Does Fuze Store Hub need the internet?
Most of the time, no. Receipts, kitchen tickets, and customer display updates all flow over your local Wi-Fi.
The cloud connection is only used for:
- Plan / add-on updates (so the Hub knows which features your subscription includes)
- Kitchen Display sync (optional — only if you also use KDS in the cloud)
- Automatic Hub updates
If your internet drops, everything local keeps working. Kitchen tickets queue up locally and push to the cloud when you reconnect.