Connecting to Your Store
Fuze Store Hub talks to two sides of your business:
- Your Fuze Store cloud account — for plan info, add-ons, kitchen ticket sync, and updates.
- Your POS devices on the local Wi-Fi — for printing, kitchen displays, and customer screens.
This page explains the pieces involved. For the actual pairing walkthroughs, see Pairing the Mobile App and Pairing the Browser App.
What identifies your store
The unique address of your store in the Fuze Store cloud. You don't need to type this anywhere — Fuze Store Hub already knows it from when you signed in.
A 72-hour code you paste into Fuze Store Hub during first-time setup so it can register itself with the cloud. Generated automatically when you choose a store on the Hub.
What identifies each device
Every phone, tablet, or browser that talks to your Hub gets its own personal key. You generate these one at a time as you pair each device.
Generated in Hub → Settings → Network → "Pair the browser". Lives 5 minutes. Used once to exchange for a session key, then it is gone.
What the device actually uses to talk to the Hub. Generated when the pair code is accepted. Stored only on that one device. Lasts 30 days, then the device prompts you to re-pair.
No more shared password. Older versions of Fuze Store Hub used one shared "LAN token" for every device. Now each device has its own key, so you can revoke a single phone (e.g. lost or stolen) without disturbing the others.
Pairing a POS device — quick reference
For the full walk-through, follow the right page below:
- Phone or tablet (iOS / Android) → Pairing the Mobile App
- Browser (Chrome / Edge / Safari at
store.fuze-store.com) → Pairing the Browser App
The high-level flow is the same on both:
Generate a code on the Hub
Open Fuze Store Hub → Settings → Network, click Generate code in the Pair the browser card. An 8-digit code appears.
Enter the code on the device
Open Fuze Store on the device, walk through the pairing wizard, and type (or scan) the 8-digit code.
The Hub mints a session key for that device
The pair code is exchanged for a 30-day session key that lives only on that one device. The device shows a green "Connected" badge.
Managing paired devices
Open Fuze Store Hub → Settings → Network → Pair the browser. You'll see a count of active sessions and a list of paired devices. From here you can:
- Revoke a single device — useful if a phone is lost. The other devices keep working.
- Revoke all — kicks every paired device off at once. They'll need to walk through the pairing wizard again.
Revoking takes effect immediately. The next request from the revoked device fails and the device is bumped back to the pairing screen.
Does Fuze Store Hub need the internet?
Most of the time, no. Receipts, kitchen tickets, and customer display updates all flow over your local Wi-Fi.
The cloud connection is only used for:
- Plan / add-on updates (so the Hub knows which features your subscription includes)
- Kitchen Display sync (optional — only if you also use KDS in the cloud)
- Automatic Hub updates
If your internet drops, everything local keeps working. Kitchen tickets queue up locally and push to the cloud when you reconnect.