Kitchen Display on the Hub

The Hub can power a kitchen display that shows every incoming order in real time, with timers and colour-coded urgency. See also Kitchen Display.

Before you start

• The Kitchen Display add-on.
• The Hub paired, for local mode.

Steps

What happens next

• The Hub keeps one ticket per order and station, so an order that arrives two ways shows once.

Edge cases

• Two modes. Cloud mode: tickets sync through the cloud and work even if the Hub is off, with internet on each kitchen device. Local mode: tickets live on the Hub and kitchen screens read them over your Wi-Fi, recommended when the internet is unreliable. Local mode is on by default with the add-on, and can be turned off under Settings → Modules. If that toggle is grey, the add-on is not active.
• On a ticket. Number, customer or table, time placed, items with quantities, modifiers and notes, a status of Pending, Preparing or Completed, and a timer. Tap to start, tap again to bump. Hold a waiting or preparing ticket to void it.
• Recall. Recall in the header lists tickets finished in the last 30 minutes. Tap Recall next to one to put it back as Pending. The order itself does not change. Only staff who may change tickets see it, and with no connection it waits and is sent later.
• A register not on the Hub. One that is not paired, has Use this Hub off, or could not reach the Hub keeps the ticket and sends it later, on reconnect or Retry now. The open kitchen screen also copies new tickets from the cloud into the Hub.
• Sync every 30 seconds once a check-in confirms the add-on, and kitchen tickets are merged with the server's copy of the same order.
• Unauthorized or invalid token means re-run activation with a fresh key.

Works with

Related guides

• Kitchen Display
• First-Time Setup
• Customer-Facing Display on the Hub