Hubs and Diagnostics in the App

The Fuze Store Hub page in the app, under Configurations → Integrations, is where owners manage the store's Hubs and where any paired device can check its own link to a Hub.

Before you start

• A device with the app, paired or about to be paired.
• To rename or revoke: the store owner or a Hub admin.

Steps

What happens next

• A revoked Hub stops calling the server. Its next check-in is refused and it shows a banner saying it is no longer connected to the store, with a Re-pair button.

Edge cases

• What the device does. It checks the Hub every 30 seconds, and sooner after a miss. After five misses in a row, or at once when the network cannot reach it, the badge shows unreachable. Print jobs wait on the device and are retried up to 3 times, each 5 seconds after the Hub or the server connection returns. The customer display switches to the server.
• The device renews its Hub session once when the Hub turns a request away. If that fails the badge reads Session expired.
• The Hub keeps working while offline. Check-ins wait twice as long after each miss, up to 5 minutes. It keeps the add-ons it last heard about, and kitchen tickets wait on the Hub until the next send.
• Its sign-in renews itself. About two weeks after the last sign-in it shows a banner asking to sign in again, and printing and the kitchen display keep working meanwhile. Losing the internet never asks for a password.
• Rename and Revoke are shown to everyone with Hub admin who opens the page, so be careful.
• A revoked Hub keeps working on the local network, but nothing reaches the server until it is activated again.

Works with

Related guides

• Connecting to Your Store
• Working Offline
• Troubleshooting