Customer-Facing Display (CFD)

Add-on required. This feature requires the Customer-Facing Display add-on to be active on your store. View add-ons

A Customer-Facing Display is a second screen that faces your customer at the counter. It shows the live cart, running total, payment status, and a queue of recent orders.

What you need

Any screen that can run a web browser — an iPad, cheap Android tablet, an old laptop, a smart TV with a Chromecast, etc.
The CFD add-on active on your store
Fuze Store Hub running on a shop computer, with your POS tablet paired to it — the display updates travel over your local Wi-Fi through the Hub

Setting it up

Open the display URL on the second screen

On the CFD screen, open the Fuze Store mobile app and go to Displays → Customer Display (or on a browser, go to your store's CFD URL from Configurations → Display).

The Configurations › Display screen in Fuze Store showing the Customer Display URL field with the store's unique CFD web address

Pair the display with the POS

The POS tablet (the one your staff uses) drives the CFD. Open Fuze Store → Displays → Customer Display on the POS and tap the pair icon, then scan the QR code from the CFD screen.

The customer-facing display screen showing a pairing QR code and a 4-digit PIN to confirm on the POS tablet

Once paired, anything you add to the POS cart shows up on the customer screen instantly — over your local Wi-Fi via Fuze Store Hub.

If the POS tablet has Use this Hub turned off, it will stay paired but pause local CFD updates until you turn Hub use back on.

Customize the idle screen

In Configurations → Display → Customer Display on the POS, you can choose what shows when no order is active:

Queue — rotating list of recent orders ready for pickup
Logo — your store logo on a full-screen background
Auto — queue during busy hours, logo otherwise

The idle screen customization panel in Fuze Store showing Logo upload, background color picker, and Queue / Logo / Auto idle mode options

Does CFD need Fuze Store Hub?

Yes. The customer display updates over your local Wi-Fi through Fuze Store Hub — the POS tablet sends each cart and payment update to the Hub, which relays it to the customer screen. If the Hub isn't running and paired (or Use this Hub is turned off on the POS), the display won't update.

Running on your local network this way gives you:

Instant updates — cart changes appear on the display with no internet round-trip
Works during internet outages — as long as both devices are on the same Wi-Fi
Lower cloud usage — display updates never leave your shop