Customer Facing Display Overview
The Customer Facing Display (CFD) turns a second device into a live customer screen during checkout. Your customers see their cart items, totals, and payment status in real time while you process their order.
What is the Customer Facing Display?
The CFD is a dedicated screen that faces your customer during a POS transaction. It connects to your POS register over your store's local Wi-Fi through Fuze Store Hub and updates instantly as you add items, apply discounts, or process payments.
You run the display on a separate tablet, monitor, or any device with a web browser.
Key Features
- Live cart view. Customers see items, quantities, modifiers, and totals as you ring them up.
- Payment status. The screen shows when payment is processing, succeeded, or failed.
- Post-transaction summary. After checkout, a receipt-style summary shows the order number, items, and change due.
- Queue display. When idle, the screen can show a "Now Serving" queue with estimated wait times.
- Privacy controls. Mask customer names and identifiers on the display for privacy.
- Works without internet. Updates travel over your local Wi-Fi through Fuze Store Hub, so the display keeps working during internet outages.
Display States
The CFD moves through four states during a transaction:
| State | What the Customer Sees |
|---|---|
| Idle | Your store logo, a customer queue, or both (configurable) |
| Active Order | Live cart with items, modifiers, discounts, taxes, and grand total |
| Payment | Payment processing status |
| Summary | Order confirmation with items, payments, and change due |
After the summary displays for a configurable duration, the screen returns to idle automatically.
Requirements
- An active Customer Facing Display add-on on your store
- A second device (tablet, monitor, or any screen with a browser)
- Fuze Store Hub running on a store computer, with your POS device paired to it
- The CFD device and your POS device on the same local Wi-Fi network
Fuze Store Hub is required
The CFD updates over your local Wi-Fi through Fuze Store Hub — there is no cloud or internet sync. If the Hub isn't running and paired (or Use this Hub is turned off on the POS), the display won't update. See Customer-Facing Display on Fuze Store Hub.
How It Connects
The display syncs over your store's local Wi-Fi through Fuze Store Hub: the POS sends each cart and payment update to the Hub, which relays it to the customer screen. Updates never leave your shop, so they arrive instantly and keep working even during an internet outage — as long as both devices stay on the same network as the Hub.