Customer Display Screen
Put the live queue on a tablet or monitor facing your lobby. Guests see who is being called and where they stand in line — without asking staff.
This is the Waiting List display mode (a dedicated queue board). It is separate from the Customer Facing Display (CFD) cart screen used at checkout.
What Guests See
The Waiting List display is a full-screen board. It does not show cart items or payment status.
| Area | What appears |
|---|---|
| Now Serving | Parties you have Called — the current turn |
| Waiting | Parties still in line, with party size and how long they have been waiting |
| Estimated wait | Optional minutes you set when adding someone to the queue |
| Empty state | Your store logo and a short “no one waiting” message when the queue is clear |
Wait times age on screen (color cues as a party waits longer) so staff and guests can spot long waits at a glance. How many waiting parties appear is controlled by your store’s queue display preferences (for example, max visible entries).
Requirements
- An active Waiting List Management add-on on your store
- A second device (tablet, monitor, or any screen that can run Fuze Store)
- Permission to manage or view Displays for your store
- A way for the display to receive live updates — either Fuze Store Hub on your local network, or an internet connection for cloud sync (see below)
How Updates Reach the Screen
The Waiting List board stays in sync in two ways. You can use either — or both.
Over Fuze Store Hub (local network)
When Fuze Store Hub is running and your POS is paired, queue changes travel over your store Wi‑Fi. That path is fast and keeps working if the internet drops, as long as the display and POS stay on the same network as the Hub.
For Hub install and pairing, see First-Time Setup.
Over the cloud (WebSocket)
When Hub LAN is not available, the display still refreshes from the Fuze Store cloud in real time (same waiting-list events your POS already uses). You need a working internet connection on the display device.
Hub recommended, cloud still works
For the best experience, run Fuze Store Hub and keep your POS paired — Display settings will remind you when Hub is not set up. Unlike the CFD cart screen (Hub-only), the Waiting List board can still update over the cloud without Hub.
Set Up the Display
Use the device that will face customers (not your main register, unless you are testing).
You should see Now Serving and the waiting list update as staff add, call, skip, or complete parties on the POS.
Optional: limit which terminals update this screen
On the same Display settings screen, Monitored Terminals lets you list specific POS Device IDs. Leave the list empty to reflect queue activity from every register. Add IDs only if you want this board to follow a subset of terminals.
Using the Board Day to Day
Staff keep managing the queue on the POS as usual — see Managing the Queue. The customer screen mirrors that list:
- A party is added → they appear under Waiting.
- Staff presses Call → the party moves to Now Serving.
- Staff marks Done or Cancel → they leave the board.
- Skip / return-to-queue actions update the board the same way.
Guests do not interact with the display. To text a party, use Send SMS on the queue entry (SMS add-on) — see Managing the Queue. Call does not send SMS automatically.
Waiting List Board vs CFD Cart Display
| Waiting List display | Customer Facing Display (CFD) | |
|---|---|---|
| Add-on | Waiting List Management | Customer Facing Display |
| Purpose | Full-time queue / Now Serving board | Live cart and payment during checkout |
| Connection | Hub LAN or cloud WebSocket | Fuze Store Hub only (local Wi‑Fi) |
| Where to enable | Display Modes → Waiting List | Display Modes → Customer Facing Display |
CFD can also show a small queue view while idle between transactions. That is still the CFD product. For a lobby screen that only shows the queue, use the Waiting List display mode documented here.
Troubleshooting
Board not updating
- Confirm the Waiting List Management add-on is active and External Display is on with mode Waiting List.
- If you rely on Hub: Hub is running, POS is paired, and Use this Hub is on — see First-Time Setup.
- If you rely on cloud: the display device has internet and you are signed into the correct store.
- Refresh or reopen Displays on the second device after changing Display Modes.
Wrong parties or missing updates from one register
Check Monitored Terminals. An empty list mirrors every terminal; a partial list only follows those Device IDs.
Looking for the cart / payment screen instead
That is the CFD product — see Setting Up CFD. Switch Display Modes to Customer Facing Display (requires the CFD add-on and Hub).