Managing the Queue

Applies toEvery plan, including free Basic Waiting List add-on Needs Waiting List · Modify; Waiting List · ViewUsually owner, manager, cashier

The Waiting List screen shows each party's name, party size, position, wait time and status.

Before you start

The Waiting List add-on.
The Waiting List · Modify permission.

Steps

Open the Waiting List

Open the POS and choose Waiting List from the menu.

Add a party

Tap New Waiting List. Pick a Customer if they are saved (it fills Name and Mobile Number), or type a Name. Set the Party Size, and optionally a Mobile Number, Estimated Wait in minutes and Notes. Tap Save.

Call the party

Open the next party and tap Call. They move to Called.

Text them if you want

Tap Send SMS on a Waiting or Called party, confirm the mobile number, pick a template such as table ready, and send.

Finish the entry

Tap Done when served, Cancel if they left, Skip if they stepped away, or Wait to return them to the queue.

What happens next

The queue, the lobby board and any queue links update as you act. Finished parties stay visible for the rest of the day under the Done filter.

Edge cases

Does Call send a text? Only when Waiting list called is ticked in SMS Automation, and the party or customer has a mobile number. Otherwise nothing is sent, and you can use Send SMS.
Text on join. Turn on Auto-text queue link on join under Configurations → Preferences → Order → Waiting list. Every guest with a mobile number gets a link to watch their place.
Send SMS is always allowed even when automatic texts are off. It needs the SMS add-on, Wallet points and Waiting List · Modify, and is SMS only. A valid mobile number is required.
Statuses. Waiting, Called, Skipped, Cancelled and Done.
Returning a party. Wait brings a Called, Skipped or Cancelled party back. A Cancelled party goes to the end of today's queue. A Called or Skipped one keeps its number.
Already waiting. If a saved customer already holds a place, a warning says so, such as "Lexi Gonzales is already waiting (#1, 6 h)". Tap Open entry, or save anyway if the party is splitting. The server never blocks a second entry.
Service details. If your store uses them and you may see them, the form also asks for fields such as a plate or tag number.
Wait time and estimate. The live counter runs from when you added them. As a party waits past its estimate, its row on the display changes colour.
Reprint the ticket for a waiting or called party with Print ticket, choosing the printer.
Stale entries. An entry from an earlier day that was never finished stays in the list. Cancel or Done it.

Works with

Add-on or plan	What changes on this page
Waiting List add-on	Required. Free during the free trial.
SMS Notifications add-on	Text the queue link on join, the table-ready text on Call, and manual Send SMS. Uses Wallet points.
Displays	A lobby board shows the queue. See Customer Display Screen.
Fuze Store Hub	Keeps the board updating over your local network. The cloud also works.
Printer	An optional queue ticket with a QR code.