SMS Message Templates
A template is the wording Fuze Store uses for a particular kind of text. There's one template per situation — "order ready", "appointment reminder", "refund completed", and so on. You can rewrite any of them in your own voice, and use placeholders that get filled in with real details when the message is sent.
Where to find templates
From the sidebar, go to Store Settings → SMS → Message templates. Templates are grouped by what they're about:
- Order messages (accepted, ready, completed…)
- Event messages (booking confirmed, reminder…)
- Refund messages (refund completed)
- Waiting list messages (table ready)
How to edit a template
Open the templates list
Go to Store Settings → SMS → Message templates.
Pick a message to edit
Tap the message you want to change, for example "Order ready".
Rewrite the message
Edit the text in your own words. Use the placeholder helper to drop in details like the order number or customer name.
Save
Save your changes. The new wording is used the next time that kind of message is sent.
Placeholders
Placeholders are words wrapped in double curly braces, like {{orderNumber}}. When the message is sent, Fuze Store swaps each placeholder for the real value. For example:
Hi
{{customerName}}, your order{{orderNumber}}is ready!
might be sent as:
Hi Maria, your order #1042 is ready!
The editor shows you which placeholders are available for each template. Common ones include the customer name, order or booking number, and your store name.
If you type a placeholder name that doesn't exist (a typo like {{ordernumbr}}), it is not replaced — it goes out in the text exactly as typed. Always send a test to yourself after editing so you can spot mistakes before customers do.
Tips
- Keep messages short. Shorter texts cost fewer points and read better on a phone.
- Lead with the useful part — customers skim.
- Don't remove your store name; it tells customers who's texting.
- Send a test from the SMS settings after any edit.