SMS Suppression List
The suppression list is the list of phone numbers that should not receive your texts. As long as a number is on this list, Fuze Store will never message it — automatically or manually. This protects your customers' wishes and keeps you on the right side of messaging rules.
How numbers get on the list
- A customer replies STOP. If someone texts back "STOP" to one of your messages, their number is added to the suppression list automatically.
- A message hard-bounces. If a number is invalid or permanently undeliverable, it's suppressed so you don't keep paying to text a dead number.
- You add it yourself. You can manually add a number a customer asked you to stop texting.
Where to find it
From the sidebar, go to Configurations → SMS → Suppression list. The list shows each suppressed number with the date it was added.
Adding a number manually
Open the suppression list
Go to Configurations → SMS → Suppression list.
Tap Add to list
Open the add form.
Enter the number, pick a reason, and save
Type the customer's mobile number, choose the reason it's being added, and save. From that moment, that number is excluded from all your texts.
Respecting opt-outs isn't optional — it's the law in most places. Never try to work around the suppression list to keep texting someone who asked you to stop.
Tips
- If a customer asks in person to stop receiving texts, add them here right away.
- A suppressed customer can still get email notifications and printed receipts — suppression only affects SMS.
- Review the list occasionally to understand who's opting out and why.