SMS Automation
Automation decides which texts send on their own and when. Instead of remembering to text every customer, you tell Fuze Store once: "Whenever an order is ready, text the customer," and it happens automatically.
Where to find it
From the sidebar, go to Configurations → SMS → Automation.
What you can control
Turn whole categories on or off — Orders, Events, Refunds, and Waiting list. If a category is off, no automatic texts of that kind are sent, even if individual triggers are enabled.
Within the allowed categories, pick exactly which moments fire a text automatically (for example, 'order ready' but not 'order accepted').
For bookings, set how far ahead reminders go out — for example 24 hours and again 2 hours before. You can set more than one.
How automatic sending works
Turn on the message types you want
Decide which categories may text customers automatically. Leave a category off and it stays manual-only.
Pick the exact triggers
Within each allowed category, switch on the specific moments you care about. Keep it focused — every automatic text spends Wallet points.
Set reminder times for bookings
Add one or more reminder offsets, like 24 hours and 2 hours before the appointment. Fuze Store sends a reminder at each.
Save
Save your settings. From now on, qualifying events text customers without you lifting a finger.
Automatic messages still respect everything else: a customer on your suppression list is never texted, and you're never charged for a message that doesn't send. The same message is never sent twice for the same event.
Manual sending still works
Even with automation off for a category, your staff can still send those texts by hand from the relevant screen (for example, the Notify button on an order, or Send SMS on a queue entry). Automation just removes the need to do it by hand.
The "you're in the queue" text sent when someone joins the waiting list is controlled separately, by Auto-send SMS on join under Preferences → Order → Waiting list.
Tips
- Start small: enable "order ready" and one booking reminder, then expand.
- Two reminders (a day before, an hour before) cut no-shows without feeling spammy.
- Keep an eye on your Wallet — more automation means more points used.