Fuze gives your customers three free, always-on surfaces — no add-on required:
- A public store directory where customers can find your store, profile, and menu.
- Operating hours on your public profile, with a live "open now" indicator.
- Live order-status pages behind the QR codes printed on receipts, laundry claim stubs, and queue tickets.
All of it is controlled from your store's Preferences screen in the Fuze Store app.
Show or hide your store in the customer directory
Open Store Preferences
In the Fuze Store app, go to Configurations → Preferences and open the Store tab.
Find the Customer App section
The Customer App section has a single switch: Show my store in the customer app. It is on by default — new stores are discoverable from day one.
Toggle and save
Turn the switch off if you don't want your store listed. Hiding your store removes it from the public directory and hides your public profile and menu — visitors get a "not found" response, indistinguishable from a store that doesn't exist.
Changes can take up to 5 minutes to appear publicly — the directory, profile, and menu are cached briefly for speed. Your own app always shows the saved setting immediately.
Set your weekly operating hours
Open the Operating Hours section
On the same Store tab, find Operating Hours. Each day of the week has its own row.
Configure each day
Use the switch at the end of a row to mark the day open or closed. Open days show two time pickers — opening and closing time. Days you leave switched off display as "Closed" on your public profile.
Overnight hours are supported
If your closing time is earlier than your opening time (for example 10:00 PM – 2:00 AM), Fuze treats it as an overnight window that spills into the next day — the "open now" indicator stays accurate past midnight.
Save
Your public profile now shows the weekly schedule and computes Open now / Closed live, in your store's own timezone.
If you never configure hours, your profile simply omits them — customers see no schedule rather than a wrong one.
The live order-status page (what your customers see)
Every receipt (and laundry claim stub or queue ticket) you print carries a QR code. When a customer scans it with their phone camera, they land on a live status page showing:
- Your store name and the order number.
- A progress timeline — Placed → Being prepared → Ready for pickup → Completed.
- The items on the order and any balance due (useful for pay-on-pickup workflows like laundry).
- For queue tickets: their live position in line and how many parties are ahead.
The page refreshes itself automatically — customers stop calling to ask "is it ready yet?".
You can also include the live status link in your order SMS notifications: edit any order message template under Configurations → SMS → Message templates and add the {{statusUrl}} placeholder. Note that the link makes the message longer — a typical "order ready" text with the link uses 2 SMS segments (2 wallet points) instead of 1.
Frequently asked questions
Does this cost anything? No. Directory listing, public profile, menu, operating hours, and live status pages are free on every plan, including the free Basic plan.
Can I hide the status pages but stay in the directory? Yes — they are separate switches. Directory/profile/menu visibility follows the Customer App toggle; the printed-QR status pages are on by default and can be disabled separately by support if needed.
What exactly is public on my menu? Only what a customer needs: item names, descriptions, prices, photos, and availability. Internal data — costs, SKUs, barcodes, stock levels, tax setup — is never exposed.