Claim Store Overview
Claim Store is the in-person way to hand a store to a new owner. You start a handover in the Fuze Store app, show the customer a QR code to scan, they sign up and claim in the browser, and you approve on your device. When you approve, the store moves to them and leaves your account. Use it when you are standing with the customer: sales demos, field onboarding, or a store you set up for someone else. Both of you finish in one sitting, within 20 minutes.
What this covers
You (the store owner)
- Open Configurations → Claim Store.
- Tap Start handover and show the customer the QR code.
- Wait while the customer signs up, verifies email, and taps Claim Store.
- Tap Approve handover, or Decline, when they are ready.
The customer
- Scans the QR with a phone or laptop camera, which opens the claim page in the browser.
- Signs up or signs in, and verifies email if needed.
- Reviews the store preview and taps Claim Store.
- Waits on Waiting for approval until you approve.
Only the current store owner can start or approve a handover, and Claim Store sits under Configurations → Advanced. Staff cannot.
Claim Store or Transfer Ownership?
| Claim Store | Transfer Ownership | |
|---|---|---|
| Best for | In-person demos and onboarding | Remote handoff by email |
| Customer | Scans a QR in the browser and can create an account on the spot | Accepts an email invite and is already on your staff |
| You approve | On your device, after they claim | After they accept the email invite |
| Where to start | Configurations → Claim Store | Configurations → Transfer Ownership |
Claim Store does not use the scan links on receipts or queue tickets. Those open order or queue status, which is a different flow. See Transferring Ownership.
What happens after approval
- The customer becomes the new owner, on the store's Super Admin role, even if they were already on the staff with a smaller role.
- The store leaves your app, including the selected-store list.
- You are removed from the store's staff. This is a full handover, not a demotion.
- The store keeps its own plan and its paid-until date. Only the account paying for it changes.
If you decline, the customer sees that the claim was declined and you stay the owner. You can start a new handover later.
Works with
| Add-on or plan | What changes |
|---|---|
| Any plan | The store keeps its plan, its trial or paid status, and its paid-until date. No invoice is raised on handover. |
| Add-ons | The store's per-store add-ons and its text-message spending move to the new owner. |
| Organization add-on | A store linked to an organization cannot be handed over. Unlink it first. |
| Transfer Ownership | A pending email transfer blocks a handover. Cancel it first. |