Waiting List Overview
Applies toEvery plan, including free BasicWaiting List add-onNeeds Waiting List · Modify; Waiting List · ViewUsually owner, manager, cashier
When your store gets busy, a waiting list keeps things organized. Each party gets a position, you call them when ready, and mark them done.
What this covers
How it works.
- A customer arrives and you add their name and party size, and optionally a mobile number and an estimated wait.
- They get the next number. Numbers restart at #1 each day, on your store's clock.
- When a spot opens you Call them. If Waiting list called is ticked in SMS Automation and they have a mobile number, they are texted that their table is ready.
- You mark them Done when served, or Cancel if they left.
What you can show customers. A queue ticket with a QR code, a link texted on join, and a lobby board of Now Serving and who is waiting.
Who uses it. Restaurants, salons, barbershops, spas, shops with fitting rooms, and anywhere customers wait for a turn.
Works with
| Add-on or plan | What changes |
|---|---|
| Waiting List add-on | Required. Free during the free trial. |
| SMS Notifications add-on | Text the queue link on join, the table-ready text on Call, and manual Send SMS. Uses Wallet points. |
| Displays | A lobby board shows the queue. See Customer Display Screen. |
| Fuze Store Hub | Keeps the board updating over your local network. The cloud also works. |
| Printer | An optional queue ticket with a QR code. |
Guides in this section
Related guides
Edge cases
- Entries cannot be edited. To fix a wrong name or number, cancel the entry and add the party again.
- Old parties can stay in the queue. An entry left Waiting from an earlier day is not cleared by itself. Cancel or mark it Done.
- No text by default. Nothing is texted until you turn on the SMS options.