Create Your Account

Applies toEvery plan, including free Basic

Create an account on the website or in the mobile app. Registration takes a few minutes.

Before you start

An email address you can open. Fuze sends a confirmation link to it.
A coupon code, if you have one. Only the website form asks for it.

Steps

Open the registration form

On the web, open fuze-store.com/register. In the app, tap Register on the sign-in screen. In the app, a Google, Facebook, or Apple button above the form can fill in your name and email.

The Fuze Store registration form with Username, First Name, Last Name, Email, Password, Confirm Password, and Voucher Code fields — The sign-up form at fuze-store.com/register

Fill in your details

Enter the fields below. Registering means you agree to the Terms and Privacy Policy, linked under the button. There is no separate checkbox.

Field	Required	Notes
Username	Yes	At least 6 characters. Lowercase letters, numbers, `.`, and `_` only.
First Name	Yes
Last Name	Yes
Email	Yes	Used for sign-in and account messages.
Password	Yes	At least 8 characters, with upper and lower case letters and a number.
Confirm Password	Yes	Must match Password.
Voucher Code	No	Website only.

The registration form with all required fields filled in — screenshot coming soon

Fill in the form

Create the account

Select Create Account on the web, or Register in the app. On the web, a success message appears and you are sent to Sign in after about 5 seconds. The app returns you to Sign in straight away. Signing up does not sign you in.

The success message shown after creating an account — screenshot coming soon

Account created

Confirm your email

Fuze sends a welcome email with a confirmation link. Open it. On the web it opens Verify email. When it works you see Email Verified, and Go to Login takes you on. In the app, opening the link finishes verification in the background and then takes you to the home screen, or to Sign in if you are signed out.

The Email Verified confirmation page with a Go to Login button — screenshot coming soon

Email verified

What happens next

Your account starts on the Free Trial plan, booked to move to free Basic when the trial ends.
Staff invitations sent to your email are accepted at once, so those stores appear after your first sign-in.
After your first sign-in with no store, you are sent to set one up. See Create Your Store.

Edge cases

The confirmation link works for 60 minutes. A changed or older link shows Verification Failed. A second tap on a used link says the email is already confirmed.
An unconfirmed account can still sign in and use everything. Only asking for a first password by email needs a confirmed address.
A bad coupon code stops the sign-up. Fix or clear the code and try again.
Three sign-ups a minute from one network. More than that is refused until the minute passes.
An email already in use is refused, including an account deleted in the last 30 days. Capital letters make no difference: emails are saved in lower case.
The connection dropped while signing up. The account may still have been made. The form says so and offers Sign in. Trying again with the same email answers that the email is taken.
Google, Facebook, or Apple on the sign-in screen with an email that has no account creates the account on the spot, with no password.
A sign-up from the customer app gets no trial until it first creates a store.

Resend the confirmation email

Sign in. You can sign in even if the address is not confirmed.
Open Account (web: /account; app: menu, Account, then Account Details).
On the email row, select Send Verification.
Wait about 2 minutes before sending again. The button shows Resend email in … while you wait.

You can ask for at most six a minute. It is refused once the email is confirmed.

Works with

Add-on or plan	What changes
Free Trial plan	Every new account starts on it, for 30 days unless set otherwise, with a coupon applied to it if you entered one.
Basic plan	Where the account lands when the trial ends, unless you pick a paid plan.

Troubleshooting

Symptom	Cause	Fix
No confirmation email	It is in spam, or the address has a typo	Check spam, then resend from Account Details.
Verification Failed	The link is older than 60 minutes or was changed	Resend a fresh link from Account Details.
Email is taken but you never signed up	Someone invited you, or you signed up with another method	Use Forgot password, or sign in with Google, Facebook, or Apple.