Connecting a Printer

Applies toEvery plan, including free Basic Needs Printers · Modify; Printers · ViewUsually owner, manager

Pick the way your printer connects: network, USB or serial. Bluetooth printers have their own guide.

Before you start

The Printers · Modify permission.
Printer powered on with paper, and on the same Wi-Fi for network printers.
Printing turned on in Preferences.

Steps

Open Add Printer

Open Configurations → Printers and tap Add. Name the printer clearly, such as Kitchen Hot Line or Bar, since the name shows in routing rules.

Choose the connection

Network (TCP/IP): enter the printer's IP address (from a self-test page) and port, default 9100. USB: with the Hub connected, tap Discover USB Printers and pick yours, which fills the Vendor and Product IDs. Serial: enter the device path, such as /dev/ttyUSB0 or COM3, and the baud rate, usually 9600 or 19200.

Set paper width and encoding

Pick 58mm or 80mm. Keep the encoding on UTF-8 unless your receipts show garbled characters. See the table below.

Paper width and encoding — screenshot coming soon

Paper and encoding

Test before you save

Tap Test connection in the form. It sends a test using exactly what is on screen, so you can check an address or USB choice without saving a printer you may have to delete. After saving, Test print on the detail page tests the stored settings.

Test connection button — screenshot coming soon

Test connection

Save

Tap Save.

The saved printer — screenshot coming soon

Saved

What happens next

The device tells the Hub about USB, network and serial printers, and other devices refetch the printer list. A Hub that was off picks it up at its next check-in, about 30 seconds later.

Edge cases

USB and Serial need the Hub running on the computer the printer is plugged into. Discover USB Printers is active only while this device is paired with the Hub. If it is grey, check Configurations → Integrations → Fuze Store Hub. Without discovery you can type the 4-character hex Vendor ID and Product ID, such as 04b8 and 0202, from the manual, Device Manager or lsusb.
Network printers must be on the same network as the POS device. A store with separate guest and staff Wi-Fi must use one network for both. The Hub is recommended for speed and reliability.
Serial trouble. If a printer prints the first half of a receipt and stops, or prints garbled characters, open Advanced Serial Settings and turn on Hardware Flow Control (RTS/CTS). Industrial kitchen printers almost always need it. The panel also sets data bits (8), parity (none), stop bits (1) and XON/XOFF.
Encoding. UTF-8 for Latin scripts. Chinese: GB18030 or GBK. Japanese: Shift_JIS. Korean: EUC-KR. Older or US-only printers: CP437.
A test that fails before saving is almost always the address or the cable. One that fails only after saving usually means the printer went to sleep or changed its IP.
Cash drawer. Tick Cash drawer on the printer if one is wired to it. The drawer then opens with each print sent to it, except bills and the Z-report.
Test with no Hub. A saved USB, network or serial printer cannot be tested without a connected Hub. The app says a Hub is needed.
Label printers need the Advanced Printing add-on. See Label and Sticker Printing.

Works with

Add-on or plan	What changes on this page
Plan	Printing is included in every plan.
Fuze Store Hub	Needed for USB, Serial and web-browser printing, and recommended for network printers. Bluetooth prints straight from the phone.
Advanced Printing add-on	Needed for die-cut labels, stickers, product barcode labels, bag tags on label stock and the label designer. Receipts, kitchen tickets, bar slips, queue tickets and claim stubs are free on every plan.