Staff Overview
Applies toEvery plan, including free BasicNeeds Staff Members · View; Staff Members · ModifyUsually owner, manager
Your staff are the people who run the register, the kitchen, the appointment book and the back office. The Staff screen is where you add them, decide how they sign in, give them a role, set their hours and pay, and take them off when they leave.
What this covers
Two ways to give someone access. Pick one for each person. You can change it later.
| Store access | How the person works | |
|---|---|---|
| POS only | At the register, with a staff PIN. They never sign in to Fuze Store. | Optional. Only for notifications, and several people may share one. |
| Invite to Fuze Store | On their own phone or the web, with their own account. They get an invitation email. | Required. Each person needs their own. |
The store owner is always Invite to Fuze Store.
Finding people by access. On the Staff screen, tap Filters. Under Store access, pick Invited to Fuze Store, POS only or Both.
A staff member's page. Tap a name, or ⋮ → View Details. The top shows their name, email and chips for status, role, invitation and start date, with Edit and a More menu. The tabs below are:
| Tab | What it shows |
|---|---|
| Overview | Sales for the last 7, 30 or 90 days, open orders, a schedule summary, access, Commissions and Payouts rows, and a red card to remove them. |
| Orders | Every order they worked on. |
| Commissions | Earned, paid and still owed for a period, with Cash advance and Record payout. Needs Staff Commissions. |
| Bookings | Their appointments and reservations. |
| Schedule | Weekly hours and day overrides. See Managing a Staff Schedule. |
| Access | Their role, the Active switch, their account, and their PIN and badge. |
| Activity | Sign-ins, approvals and other Staff Operations events, when that add-on is on. |
The open tab is kept in the page address, so a refresh or a shared link opens the same tab. Your own page is My Profile. See My Profile and My Schedule.
Fields you fill in.
| Field | What it is | Required |
|---|---|---|
| First name, Last name | The person's name. | Yes |
| Store access | POS only or Invite to Fuze Store. | Yes |
| Where the invitation goes. | Only for Invite to Fuze Store | |
| Role | Their role. Shown with the Roles & Permissions add-on. | No |
| Pay structure, Commission rate | How they are paid. Shown to people who manage commissions. | No |
| Active | Whether they can work. The owner is always active. | Yes |
Works with
| Add-on or plan | What changes |
|---|---|
| Plan staff limit | Basic 3, Starter 5, Lite 10, Standard 15, Premium unlimited. Only staff with a Fuze login count, the owner and inactive members included. POS-only staff (PIN or badge) never count. A store on its free trial has no limit. |
| Roles & Permissions add-on | Adds the Role field and the Change role control. Without it every staff member has full access. |
| Staff Operations add-on | Adds PINs, badges, terminals, approvals and the Activity tab. |
| Staff Commissions (preference, Staff Pay) | Adds pay structure, the Commissions and Payouts tabs and cash advances. |
| Events (Starter and up) | The Bookings and Schedule tabs. |
| Live sync (Lite and up) | Other devices see staff changes at once. |
| Organization add-on | Staff can be the organization's people, who may also visit other branches. |
Guides in this section
- How to Add Staff
- How to Update Staff
- How to Assign a Role
- Resending an Invitation
- Managing a Staff Schedule
- How to Remove Staff
- My Profile and My Schedule
- My Commissions
Related guides
Edge cases
- Staff from your organization. If your store is a branch of an organization, some staff are the organization's people. Their chip reads Visiting from North until Oct 9, Away at South until Oct 9, or Organization. You set their role, PIN and badge. The organization sets their name, email, status and pay. A person counts once toward the staff limit, at their home branch, and a visitor does not use one of your places.
- Organization members who manage your branch through an organization role, such as an Area manager, do not appear in your staff list at all. See Organization Roles and Branch Access.
- After a downgrade the list shows only as many people as the new plan allows. The rest are hidden, not removed. The owner stays, then the longest-serving members, so the newest are hidden first. Remove someone who has left to make room.
- Switching a person from Invite to POS only removes their login. They keep working at the register with their PIN.
- Removing someone hides the record instead of erasing it, so past orders keep their name.
- Switching a person off or removing them ends their signed-in access at once.