How to Resend a Staff Invitation

An invitation link works for 24 hours. If a teammate missed the email or let it expire, resend it from their staff page. This is the store invitation email, not the account "verify your email" message.

Before you start

• The Staff Members · Modify permission.
• The person is Invite to Fuze Store and still pending.

Steps

What happens next

• The person still has one invitation, not one per resend. Only the newest link works.
• Once they accept, the invitation is used up and Resend Invitation disappears. Opening an already accepted link still says success.

Edge cases

• POS only people were never invited, so there is nothing to resend. Switch their store access to Invite to Fuze Store first.
• The person must have an email on their record. Fix a typo, then resend.
• Already accepted people are refused a resend.
• Register with the exact invited email. A person who has no account is sent to register first, then joined automatically. Signing up with a different email creates an account that does not attach. Correct the email on their record and resend.
• Unverified accounts. Opening the link without signing in works only for an account whose email is verified. Otherwise they are asked to sign in, and the link is confirmed again for that account.
• A person who already works at the store under another record cannot accept a second one. They are told the account already exists.
• A busy sender. Resends are limited, so wait a minute before trying again.
• An old invitation that expired over 30 days ago is cleaned up. Resend to make a new one.
• Tip. Ask them to check spam or promotions folders, or walk them through acceptance in person.

Works with

Related guides

• How to Add Staff
• How to Update Staff
• Staff Overview
• How to Change Your Email Address