How to Add Staff to Your Store
Adding staff puts people on your roster so sales, shifts and bookings are recorded under their name. You can add up to 50 people in one go, in three short steps.
Before you start
- The Staff Members · Modify permission.
- Room under the plan's staff limit, when the person gets a Fuze login. POS-only staff never count.
Steps
Open Staff and tap New Staff
Open the menu, choose Staff, then tap New Staff.
Choose the store access
POS only is already selected, which is what most cashiers and kitchen staff need: they work from the register with a PIN and never sign in. Choose Invite to Fuze Store for managers or anyone who needs the app on their own device. Tap Next.
Enter the people
Type each person's first name, last name and email. Tap Add another person for more, up to 50. The email is required only for Invite to Fuze Store, and each invited person needs their own. Tap Next.
Set role, pay and commission
Set the role, pay structure and commission rate for everyone. You only see the ones your plan and your own role allow, and nothing here is required. To give one person something different, tap their name, switch on Role, Pay structure or Commission rate, fill it in, and tap Done.
Save
Tap Invite N people, or Add N people for POS only, since no email goes out. The new staff appear in the list right away.
The staff list showing the new people — screenshot coming soon
What happens next
- Invite to Fuze Store people get an invitation email at once. Their row shows Pending invite until they accept. The link lasts 24 hours.
- POS only people show a POS only badge. Nothing is waiting on them.
- You can go back a step without losing what you typed. If the save needs a fix, the screen returns to the step that has it.
Edge cases
- Staff limit. Inviting someone to Fuze at the limit is refused. Only staff with a Fuze login count, the owner and inactive members included. POS-only staff (PIN or badge) can always be added. Turning a POS-only staff member into an invited one checks the limit. A store on its free trial has no limit, and the plan limit applies again once the trial ends. Remove someone or move to a bigger plan.
- Email already used. An invited person cannot share an email with another person who signs in at this store, whatever the capitals. POS only people may share one, such as the shop's own address.
- Role you cannot give. The Role list shows only roles whose permissions you already hold. A role outside it is refused. Ask the owner.
- Pay is ignored without permission. The pay and commission fields are dropped unless you may manage commissions.
- A typo in an invited email means the invitation goes nowhere. Fix the email on the staff page and resend. See Resending an Invitation.
- An existing account. A person who already works at this store under another record is refused rather than given a second record.
- Someone who works at several branches of an organization is added once, as one of the organization's people, not at each branch.
- Many people with a spreadsheet? Use Importing Staff (Starter and up).
Works with
| Add-on or plan | What changes on this page |
|---|---|
| Plan staff limit | Only staff with a Fuze login count, the owner and inactive members included. POS-only staff (PIN or badge) never count. Basic 3, Starter 5, Lite 10, Standard 15, Premium unlimited. A store on its free trial has no limit. After a downgrade, the list shows the owner and the longest-serving members with a login, and hides the newest. |
| Roles & Permissions add-on | Controls whether roles are enforced. With it on, a staff member may do only what their role allows. With it off, every staff member has full access and the Role field is hidden. Roles stay on file and apply again when the add-on returns. |
| Staff Operations add-on | Gives POS only people their PIN. See Staff PINs. |
| Live sync (Lite and up) | Other devices learn of staff and role changes at once. On lower plans they pick the change up the next time they refresh. |