Deleting Your Account

Deleting your account deactivates it and schedules permanent removal of your data. This is a serious step — read the confirmation carefully before you continue.

On the web

1. Sign in and open Account in the account sidebar (/account).
2. Scroll to Danger Zone.
3. Select Delete Account.
4. In the confirmation dialog, read both notices (immediate logout / deactivation, and the 30-day grace period).
5. Select Delete to confirm, or Cancel to go back.
6. In the Confirm Your Password dialog, enter your current password to continue.

A Learn what happens to your data when you delete your account link under the button opens Fuze Store’s data-deletion policy in a new tab.

In the app

1. Open the main menu → Account → Account Details.
2. Scroll to the bottom and tap Delete Account.
3. Confirm in the dialog (Delete).
4. In the Confirm Your Password dialog, enter your current password to continue. You are then logged out immediately and the account is deactivated.

30-day grace period

If you change your mind, you have 30 days to sign back in with your existing credentials and restore the account. Nothing special is needed — signing in restores it, and we email you a welcome back note. If two-step sign-in is on, the account is restored only after you enter the code from your authenticator app (or a backup code), so knowing your password alone cannot bring it back. If you no longer know your password, reset it instead: saving the new password brings the account back the same way. After 30 days, the account and associated data are permanently removed, unless the account has billing history (see below).

You are signed out on every device the moment you confirm, and any AI connections you had authorized stop working immediately. Signing back in during the grace period restores your access.

Accounts with billing history

If your account was ever billed, its invoices are tax records, and we must keep them. So after 30 days we do not erase that account. We remove your personal details instead:

• Your name, address, phone details and sign-in methods are deleted.
• Your email address and password are removed, so nobody can sign in to the account again.
• Your link to any store you worked at, or where you were a customer, is removed.
• Your invoices and their saved copies are kept as tax records. Each invoice still shows the billing details as they were when it was issued.

This cannot be undone. An account that was never billed is erased completely, as described above.

Your wallet balance

Before you delete

• Hand over or delete every store you own — deletion is blocked until you own none (see the warning above).
• Transfer or dissolve any organization you own.
• Spend any remaining wallet credit — it is forfeited when the account is permanently deleted.
• Back up any important data, reports, or records you need to keep.
• Cancel or adjust your subscription first if you want to stop future charges.
• Unlink stores or organizations only if your process requires it — deletion affects the whole account.

Edge cases

• Stores and organizations first: if you still own a live store or an organization, the app offers Manage stores or Manage organizations instead. Delete or hand over each first.
• Wallet credit is lost after the 30 days; the warning shows how much.
• 30 days to change your mind: signing in brings the account back as it was. After that it is erased, or anonymized if it was ever invoiced, because invoices are tax records.
• Connections cut off: every AI assistant or other connection the account approved stops working at once.
• Three tries an hour for the password step.

Works with

Related guides

• Account Overview