Removing Tax When Ordering

Applies toStarter plan and up Needs Point of Sale · ModifyUsually owner, manager

Sometimes a sale should be tax-free even though the product normally has tax attached, such as a mandated exemption. Use Remove Tax on the register. This does not change the product's catalog tax settings.

Before you start

The Point of Sale · Modify permission.
An item with tax attached in the cart.

Steps

Add a taxed item

Open the POS Register and add an item that has tax attached. The summary shows a nonzero VAT line.

The POS register order summary showing a nonzero VAT line for a taxed item — Register — tax applied

Remove the tax

To remove tax from the whole order, tap Menu, then Remove Tax. To remove it from one line, open the line's details and turn on Remove Tax there.

The POS register order summary after Remove Tax, showing the tax removed banner and a zero VAT line — Register → Menu → Remove Tax

What happens next

A Tax removed banner appears in the summary and the VAT line drops to zero.
Placing the order saves it without tax. The product's Tax tab is unchanged, so the next sale of that product uses the attached rate unless you remove tax again.

Edge cases

The price drops. Because prices include tax, removing it rings the unit at the price without the tax. A ₱112 item with 12% VAT rings at ₱100 and carries no tax. The customer pays the lower, tax-free price.
Locked Tax. When Tax is locked (Basic, or after a downgrade) or the Charge tax preference is off, new orders already have no tax, and Remove Tax has nothing to do.
Custom lines with no item get no tax to begin with.
Senior, PWD, and other mandated exemptions are the common case. For the discount itself, see Discounts.

Works with

Add-on or plan	What changes on this page
Basic plan	Taxes are locked. New orders compute without tax even if tax rows still exist. History keeps what was recorded.
Starter and up	Taxes are available.
Discounts	A mandated discount can be paired with removing tax where local rules require it.