How to Update Unit Status
Unit status tells the floor which tables (or rooms/seats) are free, busy, reserved, or out of service.
Paid plan required. Units is available on any paid plan (Starter and up). It is not included on the free Basic plan. View plans
Step-by-step
- From POS, open the drawer and tap Units.
- Tap the unit.
- In the detail sheet, choose a status:
- Available — ready for new guests.
- Occupied — in use.
- Reserved — held for a booking or walk-in hold.
- Unavailable — cleaning, maintenance, or otherwise out of use (also blocks transfer targets).
- The grid updates for everyone on the store.
Making or completing an order can also move status as part of the order flow — use these buttons when you need a manual correction.
Tips
- Mark Unavailable before transfers if a table should not receive an order.
- Keep statuses current to avoid double seating.