How to Update a Gift Card
Add-on required. This feature requires the Gift Cards add-on to be active on your store. View add-ons
You can change a gift card's amount, code, expiry, or any other detail at any time. Updates take effect immediately.
Editing never changes the remaining balance
It is safe to edit a card a customer has already spent from — changing the code, expiry, or any other detail leaves the remaining balance and usage count untouched. Changing Amount updates the card's face value for reporting; it does not top the card back up.
Step-by-Step Guide
1
Open the menu
Click the sidebar menu icon to open navigation.
2
Go to Gift Cards
Select Gift Cards to see your current list.
3
Choose a gift card
Click the Edit button on the gift card you want to update.
4
Edit the fields
Edit the fields you need to change. See Field Explanations for more details on each field.
- Enable — turn the toggle on or off to activate or deactivate the card.
- Amount — update the value loaded onto the card.
- Max Usage — update how many times the card can be redeemed (0 = unlimited).
- Code — change the unique code.
- Description — (optional) revise the description.
- Expires At — (optional) change when the card expires, or clear it for no expiry.
5
Save
Click Save. Your changes take effect right away.
Tips
- Double-check your changes before saving to avoid errors.
- Ask your manager if you are unsure about a setting.
- You can edit or disable gift cards later as your needs change.
- Use clear names and codes so staff and customers recognize each card.
Best Practices
- Review your gift cards regularly, especially after product or price changes.
- Train staff on how to sell, redeem, and check gift card balances.
- Keep a record of gift card changes for reporting purposes.