Order Overview
The Orders screen is the full history of every sale, booking and return the store has taken. An order holds what was sold, who bought it, how it was paid and which staff handled it.
What this covers
Find and read an order. Open Orders. Search by order number or customer, and filter by status and amount. Tap an order to open it. The same screen opens from POS → Orders, a payment, or a customer's or staff member's history, and only the action row differs. See Managing POS Orders.
What an order holds.
| Field | What it means |
|---|---|
| Order number | The human-readable number, counted per store and never handed out twice |
| Items | Products and services on the order, with any voided lines kept |
| Notes | Special requests |
| Service mode | Dine-in, delivery, pick up, take away or service |
| Discounts, Charges, Gift cards | What came off, and what was added |
| Customer, Staff | Who bought and who worked on it |
| Subtotal, Tax, Delivery fee, Grand total | The money worked out by the server |
| Total paid, Change, Total refunded | What was collected, handed back and returned |
| Paid status, Refund status | Fully paid, partly paid or unpaid, and whether it was refunded |
| Created, Updated | When it was made and last changed |
Statuses. New, Pending, On Hold, Processing, Ready, Shipped, Completed, Canceled, Closed and Voided. A typical order goes New, Pending, Processing, Ready, then Completed. Closed finalizes it. Voided means every line was voided before payment, and is separate from Canceled.
Share an order. From an order's Menu, choose Share to send the customer a live status link, the same one printed as a QR on receipts. The page shows progress, the items and any balance due, with a shortened first name. It never shows your costs or staff. For a cancelled order it says so and still lists what was ordered and paid, and never asks them to pay.
Works with
| Add-on or plan | What changes |
|---|---|
| Plan history window | How far back the list reaches follows the plan: Basic 1 month, free trial 2, Starter 3, Lite 6, Standard 12, Premium all. Older records are not deleted and return if the plan is raised. |
| Plan | Refunds need Starter and up. |
| SMS and Email notifications | Status updates reach the customer by text (SMS add-on) or email (Starter and up). |
Guides in this section
Related guides
Edge cases
- Search matches every word against the order number and a saved customer's name or email. A customer typed in at checkout and never saved is not searched.
- The list is not live. It does not refresh while open, so pull down to refresh. The amount slider runs to 50,000, and pushing it to the end removes the upper limit.
- Live public status is on for every store by default, with no switch in the app. If it is turned off, the link shows a plain "present this to staff" card.
- Orders is hidden without the register or the permission to view or change orders.
- The status filter offers a Voided choice that can show nothing.