How to Complete a Refund
Follow these steps to return money to a customer through Fuze Store POS.
Before you start, make sure the original order is closed. Refunds are only available on completed, closed orders. If you do not see a refund option, the order is probably still open or in progress — finish and close it first.
Step-by-Step Guide
- Open the menu. Click the sidebar menu icon to open navigation.
- Go to Refunds. Select Refunds from the menu list.
- Find the refund. Search or use filters to locate the refund you need.
- Open the refund. Click View Details to see the refund information.
- Refund the customer first. Send the money through your own channel — cash from the drawer, your own GCash/Maya, a bank transfer, or a reversal on your own card terminal.
- Record the refund. Click the Complete Refund button to open the refund form, then record how you refunded: choose the tender (e.g. Cash, GCash, Card), enter a reference number (the GCash ref, bank txn id, or card terminal slip #), and confirm the amount.
- Entering the full amount records a full refund and marks the refund Completed.
- Entering a smaller amount records a partial refund; the remaining balance is calculated automatically and you can record more later.
The refund is recorded and your records update automatically — stock is restored and any loyalty points or gift-card value are reversed.
Tips
- Always double-check the order and items before refunding.
- Communicate clearly with customers about the refund process.
- Use notes to explain the reason for the refund. This helps your team.
- Refunds can be full or partial. Only refund what is needed.
- Use the same payment method as the original sale when possible.